IT Support Engineer - Entry Level

Company Description

Boston Engineering improves the way people work and live through innovative product design and novel engineering. We are product designers and engineers for the Medical, Industrial, Commercial, and Defense sectors. Experts in robotics, motion control and embedded systems, DFX, and digital transformation, we are ISO 9001 and ISO 13485 certified.  Seeking innovative, passionate self-starters who are looking to work in an environment where curiosity and drive are encouraged and rewarded. Founded in 1995, we are located in Waltham, MA.  .

Job Description

Boston Engineering is looking for an IT Support Engineer to assist with managing our internal help desk in a Windows/macOS environment. In this role, you'll be responsible for supporting end-users by troubleshooting, researching, and resolving a variety of technical issues. You'll handle support requests via phone, email, chat, and direct inquiries, ensuring that each issue is documented, tracked, and resolved in a timely manner.

Successful candidates will have a strong background in computer systems and will help manage the Windows/macOS infrastructure of Boston Engineering.

In this role, you will:

• Maintain hardware and software on workstations
• Purchase hardware and software to support the infrastructure
• Build and configure new workstations
• Streamline and simplify workstation management processes
• Train users on best practices, including security protocols
• Troubleshoot and manage assigned network resources
• Create and maintain IT-related documentation

You must have:

• Excellent verbal and written communication skills required 
• Strong time management skills
• Be well-versed in the open-source landscape
• Experience with both Windows and macOS systems

This role is restricted to US persons (i.e., US citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 USC 1324b(a)(3)) due to access to export-controlled technology. Boston Engineering will require proof of status prior to employment. 

Qualifications

• Associate's Degree in Computer Science, Computer Engineering, or a related field
• Working knowledge of Unix/Linux and Windows systems
• Proven experience in developing and maintaining IT systems
• Ability to obtain secret clearance 
• No relocation assistance available
• 0-3 years of relevant experience

Preferred Experience:

• Operating Systems: Windows 10, Windows 11, CentOS/Red Hat, Ubuntu, macOS, Android, iOS
• Licensing: Microsoft, FlexLM, SolidWorks, Altium
• Programming: Batch, PowerShell, Bash, Python, Java, Perl
• Infrastructure Applications: Active Directory, 365/Azure AD, LDAP, DNS, Apache, SVN, SSH, DHCP
• Engineering Applications: Creo (Pro/E), SolidWorks, OrCAD, MathCAD, Matlab, Ansys, Altium, LabVIEW
• Security Applications: Sophos Endpoint, Sophos UTM, PFSense, IPTables, FirewallD

This is an excellent opportunity for someone looking to grow their IT career with hands-on experience across a wide range of systems and technologies.

Additional Information

Location: Office-based role in Waltham, MA 

Reports to:  IT Manager

Salary Range:  The final salary offer will be based on individual education, skills, and experience.

This role is restricted to US persons (i.e., US citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 USC 1324b(a)(3)) due to access to export-controlled technology. Boston Engineering will require proof of status prior to employment.

We offer a full employee benefit plan, including a matching 401 (k) plan, in an open, energetic working environment that fosters strong client relationships and an entrepreneurial team spirit.

**Your application will not be considered complete without a submitted writing sample.**

All your information will be kept confidential according to EEO guidelines.