The IT Specialist provides IT support and systems administration, manages user accounts and devices, troubleshoots issues, and collaborates on security and compliance efforts.
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary
This role provides hands-on IT support and systems administration across Microsoft 365, identity platforms, and endpoint management tools. The IT Specialist handles user lifecycle tasks, device provisioning, troubleshooting, and operational support for a remote workforce. The position collaborates closely with Corporate IT and Security to maintain a reliable, secure, and well-documented environment that aligns with organizational standards and regulatory requirements.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Provide technical assistance for issues related to computer systems, hardware, software, and SaaS services.
- Support identity lifecycle tasks across Microsoft 365, Azure AD/Entra ID, Okta, and other business systems.
- Set up and configure new user accounts, devices, and required software.
- Support user offboarding, including timely access removal and hardware recovery.
- Manage device provisioning, configuration, and patching using endpoint management tools
- Support administration of Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
- Troubleshoot issues across Windows and macOS devices.
- Maintain accurate asset inventory, ensure devices are tagged, and update asset records.
- Assist with basic security tasks such as MFA setup, access reviews, endpoint alerts, and compliance checks.
- Document standard operating procedures, runbooks, and knowledge base content.
- Support incident response activities as directed.
- Install, update, and troubleshoot core business applications.
- Carry out additional responsibilities as assigned based on business needs
Minimum Requirements
- 2–4 years of IT support or systems administration experience.
- Working knowledge of Microsoft 365, Azure AD/Entra ID identity concepts, and cloud/SaaS administration.
- Experience with endpoint management tools such as Intune, NinjaOne, or Kandji.
- Proficiency supporting both Windows and macOS environments.
- Strong communication, organization, and time management skills.
- Ability to work effectively with remote and onsite-event employees.
- Understanding of Active Directory, security permissions, and MFA.
- Customer-focused and calm under pressure.
Preferred Qualifications
- Associate or bachelor’s degree in IT, Computer Science, or related field.
- CompTIA certifications such as A+, Network+, or Security+.
- Microsoft 365 Modern Desktop Administrator or similar certification.
- Experience supporting audiovisual systems, VPN/wireless networks, or IT process automation.
- Familiarity with ITIL practices.
Work Environment/Physical Demands
- Remote office environment: Works primarily at a desk using a computer, with moderate noise levels. Supports remote users.:
- Frequent sitting and computer-based work.
- Some walking and standing for equipment and user support.
- Occasional lifting and moving of IT hardware such as laptops and monitors.
Total Rewards
Generous annual bonus opportunity
401(k) with Employer Match
Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Programs
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Top Skills
Azure Ad
Intune
macOS
Microsoft 365
Okta
Windows
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