IT Specialist I

Pay Range:$25.00 - $31.88

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Assists with Help Desk activities by receiving, prioritizing, documenting and actively resolving end user help requests.

• Installs, configures, tests, maintains, monitors, troubleshoots and upgrades end user desktop software, hardware and peripheral equipment.
• Receives, responds to and documents incoming Help Desk calls and email.
• Provides support and management for video conference activities.
• Assists users with application setup, maintenance, troubleshooting and basic training.
• Assists with system and network administration activities.

Other Functions

• Occasional travel to rural areas required
• Occasional nights, weekends, and overtime required
• Other duties as assigned

Supervisory Responsibilities

• This position does not require supervisory responsibilities.

Additional Details:

Education, Certifications, and Licenses Required:

• High school diploma or equivalent
• A+, Microsoft, Network+, or other similar technical certification must be obtained within (6) six months of employment
• Valid, unrestricted Alaska driver’s license

Experience Required:

• Two years’ experience installing, diagnosing, repairing, maintaining and upgrading MS Operating Systems, PC software, hardware and peripheral equipment in a network environment
• Academic study in an Information Systems field may be substituted for years of experience (1 yr Technical Certification program = 1 yr; 2 yr degree program = 2 years’ experience; 4 yr degree program = 4 years’ experience)software, hardware and peripheral equipment in a network environment – required

Knowledge of:

• Broad technical knowledge of PC hardware, software, peripherals and MS Operating Systems.
• General knowledge of networking fundamentals and terminology.
• Knowledge of audio/visual systems and equipment.

Skills in:

• Excellent written and verbal communication skills.
• Advance repair skills for PC’s, peripherals.
• Excellent customer service skills.

Ability to:

• Apply knowledge to analytically solve complex problems.
• Quickly learn new, complex systems and software.
• Work problems remotely with non-technical personnel.

Travel Required: 

Less than 10% travel expected.

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!