IT Solutions Delivery Analyst - Retail/Pharmacy

Category/Area of Expertise: Information Technology
Job Requisition: 446507
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Sltns Dvlpmnt-Engmnt-Rx, Fuel & Ofc (5118842)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
T he Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. In addition, in this role the Solutions Delivery Analyst V is responsible for making long-term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA and Scarborough, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:

• Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
• Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization.
• Responsible for leading primarily large-scale projects including driving the listed below activities:
  • Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO
  • Oversee activities of lower-level Solution Delivery Analysts associated with delivery on mid-to-large scale projects including determining work assignments, tracking progress and making necessary adjustments to meet delivery objectives
  • In partnership with IT Sourcing and Solution Delivery Managers, work on contracts and Statements of Work (SOW's) within their identified Bill of Authority (BOA)
  • Oversee the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring the needs of the business are clearly understood and documented
  • Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes
  • Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment
  • Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed.
  • Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes
  • In partnership with Service Delivery, manage the completion of RUN Book Documentation and prepare for production support turnover
  • Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly.
• Responsible for and drives all third level technical support for application and systems services for a specifical functional area
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a daily basis.
• Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations
• Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers.
• Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers.
• Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards.
• Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
• R esponsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.

Qualifications:

• Bachelor's Degree in Computer Science, CIS or related (or equivalent related work experience)
• 8 or more years of experience in relevant job or field of technology. Experience in an advanced role or technical capacity. Experience, directly or indirectly, managing, guiding, training and onboarding team members in relevant technologies, capabilities or skills.
• 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly
• 5 or more years of experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills
• Master's the use professional concepts and functional expertise
• Takes on mid-to-large projects from start to finish and works independently on these efforts with minimal direction required,
• Works on complex problems where analysis of situations or data requires a review of a variety of factors
• Possess an innate desire to produce quality work
• Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code
• Exercises judgment within defined procedures and practices to determine appropriate action

Preferred Qualifications:

• Master's degree in relevant field of study, Additional training or certifications in relevant field of study
• 3 or more years of experience in Agile teams and Product/Platform based operating model.
• 3 or more years of experience in leading teams or advancing technical capability in teams.
• Experience with pharmacy systems and applications
• Strong sql skills
• Strong scripting skills
• Experience in retail or grocery preferred.

ME/NC/PA/SC Salary Range: $108,880-163,320
IL/MA/MD Salary Range: $125,200-187,800
#LI-Hybrid #LI-NG1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.