IT ServiceNow Developer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

This position is for a ServiceNow IT software engineer based in Poland, working as part of the IT Service Management DevOps team. The role primarily involves developing new solutions to automate and augment the off-the-shelf ServiceNow product, with a strong focus on Governance, Risk, and Compliance (GRC) modules. Normal Poland working hours are expected, with occasional, but rare, off-hours work required (3-4 times per year).

Responsibilities:

• Collaborate with stakeholders to define stories and capture requirements.

• Work with the team to design and develop solutions.

• Partner with stakeholders to validate that solutions meet requirements.

• Lead solution design sessions with stakeholders, translating requirements and business rules into designs.

• Prepare technical specifications, business processes, process flows, data models, and design documents.

• Utilize programming skills and ServiceNow development toolsets such as Flows and Flow Designer to build applications, automation, or enhance existing capabilities within the ServiceNow platform, particularly within GRC modules.

• Validate developed solutions and engage with stakeholders for validation before deployment.

• Provide support, manage tickets, and perform administrative tasks for the IT service management tools, including addressing and resolving issues as needed.

• Provide frontline support to ServiceNow users and address their inquiries and issues.

• Support customers with their ServiceNow-related needs to ensure satisfaction.

Desired Background/Knowledge/Skills

• Proficient in requirements gathering, process mapping, and producing technical documentation.

• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Must Have Skills:

• Experience designing, developing, and implementing solutions on the ServiceNow platform, with a strong emphasis on GRC modules.

• Proficiency in ServiceNow development toolsets including Flows and Flow Designer.

• Programming experience with at least one of the following: JavaScript, Java, mobile apps, web apps, user-facing (HTML5/CSS3), JSON, XML, REST API.

• Experience providing customer support and frontline support for ServiceNow.

Preference for: Individuals with ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Application Developer (CAD).

Basic Requirements

• Bachelor's Degree in Computer Science, Computer Engineering, or a related field and 3+ years of ServiceNow Development experience.

• Master's Degree (MS) in Computer Science, Computer Engineering, or a related field and 2+ years of ServiceNow Development experience.

• Associate's Degree in Computer Science, Computer Engineering, or a related field and 6+ years of Software Engineering experience (with 4+ years in ServiceNow Development).

• In lieu of a degree, 5+ years of relevant ServiceNow experience with a focus on ServiceNow development will be considered.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
Also, to reward your hard work you’ll get:

• Competitive salary package

• Private medical & dental coverage

• Employee Pension Plan

• Life insurance

• Employee Stock Purchase Plan

• Flexible working hours

• Strong collaborative culture

• Comfortable work conditions (high-class offices, parking space)

• Volleyball field and grill place next to the office

• Access to wellness facilities and integration events as well as training and broad

• Development opportunities

#LI-LB

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.