Provide technical support for Mac and Windows systems, manage Microsoft 365 services, and develop automation scripts to optimize IT operations.
Position Responsibilities:
- Provide top-notch technical support and troubleshooting for end users across Mac and Windows workstations and Microsoft applications and other applications as needed, handling all levels of complexity.
- Onboarding and offboarding and hardware procurement.
- Manage and support Mac and Windows endpoints including OS updates, security patches, MDM deployment and management, and performance optimization and automation.
- Administer Microsoft 365 services including Teams, OneDrive, SharePoint, Exchange, Entra ID, and Azure.
- Administer IDP and SSO on Okta and Entra ID or similar platforms
- Develop and maintain automation scripts and workflows using shell scripting, PowerShell, and Python to streamline IT operations.
- Configure and manage Entra ID, including user management, conditional access policies, and security settings.
- Deploy and maintain Microsoft business applications across Mac and Windows environments, managing updates and compatibility.
- Implement and maintain backup solutions.
- Create and maintain technical documentation for Mac-specific processes and Microsoft application configurations as well as our day-to-day workflows and tooling.
- Support integration between Mac systems and Microsoft services, ensuring smooth cross-platform functionality.
Minimum Requirements
- Associate degree in Information Technologies, Computer Networking, Computer Engineering, Electrical Engineering, Computer Science, or a related field equivalent experience
- Customer-success-driven, hands-on, action-oriented, positive personality
- Committed to SLAs, contractual obligations, and over communicative during working hours
- Automation/Process Improvement mindset when working tickets
Top Skills
Azure
Entra Id
Exchange
macOS
Microsoft 365
Okta
Onedrive
Powershell
Python
Sharepoint
Shell Scripting
Teams
Windows
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
