IT Senior Business Analyst

Job Description
Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.
*Benefits begin immediately upon hire for salaried employees.
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Senior Business Analyst at a glance ...
You will lead a team of Business Analysts in analyzing business requirements, facilitating solutions within the ServiceNow platform, and ensuring that our IT service management processes align with organizational goals. You have a strong background in IT service management, excellent stakeholder management skills, and experience in leading a team of analysts.
What's on the menu?

• Lead a team of 4 Business Analysts, providing guidance, coaching, and development opportunities to ensure the team's success. Fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and maintain strong relationships with senior stakeholders across the organization, including IT and business leaders. Ensure that their needs are understood and addressed through effective communication and solution delivery.
• Collaborate with senior leaders to develop and implement strategic plans for ServiceNow adoption and process improvements. Identify opportunities for business value realization and prioritize initiatives accordingly.
• Collaborate with stakeholders to identify and document business needs and requirements related to ServiceNow implementations and enhancements. Ensure that requirements are aligned with organizational goals and objectives.
• Work with technical teams to translate business requirements into functional specifications and assist in the design of ServiceNow solutions. Ensure that solutions meet business needs and are aligned with IT service management best practices.
• Analyze current business processes and workflows; identify areas for improvement and automation within ServiceNow. Develop and implement process improvements that drive business value and efficiency.
• Develop and track key performance metrics to measure the effectiveness of ServiceNow solutions and process improvements. Provide insights and recommendations to senior stakeholders to inform business decisions.
• Ensure that the team maintains up-to-date knowledge of ServiceNow modules, IT service management best practices, and industry trends. Develop and maintain documentation, including process flows, user manuals, and training materials.

Recipe for Success:

• I have a Bachelor's degree in Business Administration, Information Technology, or a related field.
• I have experience as a Senior Business Analyst, preferably with ServiceNow, and a minimum of 5 years of experience in a leadership role.
• I have a strong understanding of IT service management (ITSM) principles and best practices.
• I have experience with ServiceNow modules (e.g., Incident Management, Change Management, Problem Management) is a plus.
• I have a ServiceNow Certified System Administrator or Business Analyst certification.
• I have experience with data analysis and reporting tools.
• I have knowledge of ITIL framework and practices.

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description will be shared.
We hope to find you a seat at our table!
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$102,100.00 - $127,600.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial - 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)
Chicago/Aon Center
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.