IT Project Manager

POSITION SUMMARY:

This position is responsible for overseeing and managing technical IT projects. In this role, under the direction of the ITS Project Management Office, the Project Manager will plan, direct and coordinate activities surrounding department or organizational project(s) and initiative(s) to ensure goals and objectives are met within prescribed time frame and funding parameters. Responsibilities include managing all phases of IT projects - feasibility, planning, design, build, test, implement, and close. The Project Manager will be responsible for following the ITS project management lifecycle and governance process, using the enterprise PPM tool for project management and team collaboration, building and leading cross-functional project teams, developing, resourcing and managing project work plans. The Project Manager will facilitate information flow between project team members, management, vendors and other project stakeholders. This role will facilitate and operationalize relationships with external organizations, vendors, and other strategic partners. The Project Manager has some managerial level responsibility and decision-making authority for assigned projects. The Project Manager will collaborate with PMO team members and other ITS stakeholders to foster continuous improvement of BMCHS ITS project management practices.

Position: IT Project Manager       

Department: Information Technology

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Partner with customers, IT stakeholders, vendors, and other internal/external project stakeholders to define project scope, develop project plans, and successfully deliver customer value via execution of those plans.
• Coordinate with ITS Resource Managers to identify and assign appropriate staff to projects to ensure timely completion of project work.
• Schedule and facilitate project status meetings, working sessions, etc. required to ensure the project is progressing according to plan and stakeholders are well-informed about relevant project details.
• Follow IT PMO standards, including following the IT project management lifecycle, using standard templates and storage locations, and adhering to standards related to use of the enterprise PPM tool.
• Ensure project stakeholder information requirements are identified and addressed.
• Maintain project status information in the enterprise PPM tool and communicate project status to appropriate stakeholders on a regular basis.
• Identify, document, and facilitate resolution of project issues and risks, using expert judgment to escalate to appropriate leadership in a timely manner.
• Create and maintain project schedules to ensure they reflect progress to date vs. the original plan a accurately as possible.
• Ensure project documentation is auditable.
• Participate in and assist with facilitation of IT governance activities/meetings, as requested by the IT PMO Portfolio Manager and Director of the IT PMO.
• Contribute to IT project management continuous improvement activities.
• Mentor junior project managers.

 (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree Required
• Preference is for a degree in project management, IT, engineering, or business
• Project Management Professional (PMP) certification (required) or the ability to obtain it within 6 months of employment
• Experience with tools used for project management (MS Project, Planview, ServiceNow PPM, Clarity, Jira, etc.) preferred
• Master’s degree a plus

EXPERIENCE:

• 7-10 years of experience in project management, including software/system project experience
• Experience in all phases of project management on medium-to-large-scale projects
• Business process flow analysis experience preferred
• Healthcare project management experience (e.g. hospital, health insurance, pharmacy, Medicare, Medicaid, etc.) preferred
• IT project management experience (e.g. enterprise software implementation/upgrade, hardware implementation/upgrade, IT infrastructure projects, health insurance product implementation, etc.)
• Proven success working in a highly matrixed environment
• Proven experience in managing multiple vendors
• Prior supervisory experience a plus
• Demonstrated technical skills and knowledge

KNOWLEDGE AND SKILLS:

• PMI-based project management
• Ability to apply agile practices to project/product work to maximize value delivery in an enterprise environment
• Proficient in MS Office products include MS Project and Visio
• Planview knowledge (Enterprise One, Lean Kit, Projectplace) knowledge a plus
• Technical curiosity for system capabilities
• Ability to reach out across the organization and communicate with people at different levels, with diverse needs and agendas
• Self-motivated and results-oriented mindset
• Software and application knowledge with base knowledge of relevant technologies with experience in software development lifecycle (SDLC)
• Critical thinking, analytical, and problem-solving skills with high attention to detail
• Team building
• Facilitation
• Presentation skills
• Strong relationship building and stakeholder management skills
• Strong communication skills, both written and verbal
• Ability to train others
• Excellent interpersonal skills
• Organizational change management (OCM)

Equal Opportunity Employer/Disabled/Veterans

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