IT Program Manager II

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager Remote. Join us and support CSAA IG in achieving our goals.    

Your Role:The Program Manager II is responsible for overseeing and coordinating medium to large programs with high complexity. This role involves managing project timelines, budgets, and resources to ensure successful program delivery. The Program Manager II works closely with project teams and stakeholders to achieve program objectives and drive strategic initiatives. This role requires advanced strategic thinking, leadership, and oversight, with a focus on aligning programs with business goals and ensuring seamless integration across multiple projects. The Program Manager II establishes operational objectives and work plans, delegates assignments to more junior resources, and ensures adherence to budgets, schedules, work plans, and performance requirements. The Program Manager II works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives and implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Regularly interacts with senior management or executive levels on matters concerning several divisions or functional areas.

Your work:

The Program Manager II works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives and implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Regularly interacts with senior management or executive levels on matters concerning several divisions or functional areas.

Initiating the Project:

• Define and/or reviews the statements of work for all projects.
• Identifies cross-project dependencies.
• Develops and/or reviews an audience list, determines how much involvement is necessary from the partners, SMEs and other team members.
• Provides clarity on roles and responsibilities. 
• Identifies risks, restrictions and constraints of the project and verbalizes assumptions.
• Develops a project strategy to mitigate risks.
• Research on the organization's approach for similar projects.
• Conducts and presents a feasibility study/ cost-benefit analysis to the business stakeholders.
• Clearly defines project objectives.
• Sets goals and determines measures to track progress.

Planning:

• Develops project schedules.
• Estimates span times for all activities in all projects.
• Identifies all dates that must be met.
• Develops a schedule for regular project meetings and progress reports.
• Creates Gantt charts or other needed project artifacts. for all projects.
• Identifies skills and knowledge necessary to perform all project activities.
• Ensures that resources are available throughout the project.
• Develops and reviews project budgets.
• Prepares a detailed budget estimate.
• Seeks approval for the budget estimate.
• Coordinates with Finance to set up charge codes.
• Monitors all project activities to determine if budget revisions are necessary.
• Identifies risks and assesses the potential effect on the project.
• Develops and recommends plans to mitigate risks.
• Monitors status of risks throughout the project.
• Informs key audiences of these risks.
• Creates a well-organized team.
• Selects and determines the team's operating practices and procedures.
• Develops team assignments for all projects at the same time so Project Managers can identify and resolve conflicts according to correct priorities.
• Consults with people on other projects doing similar work to find out if they need the same resources during the same time period.

Executing the Project:

• Ensures that objectives are accomplished for all projects within time and budget targets.
• Regularly reviews schedule performance against plans and handles problems that arise.
• Assesses project status by comparing actual activity/event dates to planned dates.
• Reviews and evaluates financial expenditures with Project Managers and ensures that they are in accordance with all the project plans.
• Implements corrective actions when the performance deviates from the project plan.
• Exhausts all possible strategies and approaches to get the projects back on track.
• Revisits the project plan and adopts a new baseline if and when necessary.
• Ensures that progress reports on all projects are thorough and timely.
• Reviews performance highlights, details, problems, risks, changes and next steps.
• Conducts efficient meetings.
• Prepares an agenda. Keeps partners informed and committed.

Required Experience, Education and Skills

• Bachelor's degree in related area or an equivalent combination of education and experience
• 8-10 years project management principles and methodologies obtained by assisting/coordinating mid-scale projects
• 8-10 years Program/Project delivery experience (50,000 - 250,000 Hours)  
•  PgMP certification, or ability to obtain within 6 months of hire date
•  Experience leading policy administration platform implementations
•  Experience leading SAAS full-suite insurance solution technology implementations
• Experience leading insurance product line implementations
• Ability to apply project management best practices and methodology
• Ability managing Programs or Projects from 50,000 to 250,000 Hours
• Ability to motivate project teams and stakeholders
• Knowledge of MS Word, Excel, Power Point, Smartsheet, Jira, ServiceNow
• Proven ability to work on several projects simultaneously and under tight schedules
• Effective written and oral communications skills
• Proven decision-making abilities

What would make us excited about you? 

• Advanced degree in related area

• Experience leading SAAS full-suite insurance solution technology implementations 

• Experience leading Guidewire full-suite technology implementations

• Experience in one of CSAA IG’s business lines a plus
• Proficiency in program management software and enterprise tools.
• Knowledge of risk management and quality assurance processes.
• Advanced organizational and multitasking skills.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Advanced analytical and critical thinking abilities.
• Ability to manage medium to large programs with moderate complexity.
• Capable of leading program teams and coordinating cross-functional activities.
• Ability to identify and mitigate program risks.
• Capacity to drive strategic initiatives and align programs with business goals
• Proficiency in stakeholder management and executive reporting.
• Ability to implement best practices and continuous improvement initiatives.
• Ability to mentor and develop junior program managers.

• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) 
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) 

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area  
• Travels as needed for role, including divisional / team meetings and other in-person meetings 
• Fulfills business needs, which may include investing extra time, helping other teams, etc 
• Ability to implement best practices and continuous improvement initiatives.
• Ability to mentor and develop junior program managers.

CSAA IG Careers   

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.  

Join us if you… 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 

• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation.   

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits 

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].  

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. 

CSAA Insurance Group is an equal opportunity employer.  

The national average salary range for this position is $ 160,155-$177,950.  However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $144,000- $213,550.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay. 

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. 

Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska.

Must have authorization to work indefinitely in the US.  

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Knowledge, Skills and Abilities

Required:

• Ability to apply project management best practices and methodology.
• Ability managing Programs or Projects from 50,000 to 500,000 Hours.
• Ability to motivate project teams and stakeholders.
• Knowledge of MS Word, Excel, PowerPoint, Visio, MS Project, MS Access, Adobe Acrobat and NT.
• Proven ability to work on several projects simultaneously and under tight schedules.
• Effective written and oral communications skills.
• Proven decision-making abilities.

Education, Work Experience, Licenses & Certifications

Required:

• Bachelor's degree in related area or an equivalent combination of education and experience.
• 10+ years project management principles and methodologies obtained by assisting/coordinating mid-scale projects.
• 10+ years Program/Project delivery experience (50,000 - 500,000 Hours).

Preferred:

• Advanced degree in related area
• Experience in one of CSAA IG’s business lines a plus