IT Process Improvement Analyst

remote

• Analyze, Evaluate, and Create IT Workflows: Assess moderate IT workflows, procedures, and systems across the IT department to identify inefficiencies, bottlenecks, and areas for enhancement.  Collect and analyze data to understand current process performance, using descriptive statistics and process mapping tools. Design new processes and workflows as needed. Track the impact of implemented changes, measure performance metrics, and adjust processes as needed to ensure continuous improvement.
• Foster a Culture of Improvement: Cultivate an environment where IT teammates proactively seek out and address inefficiencies in daily processes. Provide in-depth coaching on advanced problem-solving methodologies, such as Lean or Six Sigma, to enhance teammates' skills. Assess the effectiveness of proposed solutions and guide teammates in refining their approaches for better outcomes.
• Data Driven Optimization: Integrate data from multiple sources and  IT systems to provide a comprehensive view of IT processes. Apply advanced statistical methods and Lean Six Sigma techniques to analyze data, identify root causes of inefficiencies, and propose solutions. Develop and implement moderate to complex process improvements based on data analysis.
• Managing Improvement Initiatives: Develop detailed scope and objectives for moderate to complex process improvement initiatives, including risk management, change management and timeline management. Manage relationships with stakeholders, ensuring their needs and expectations are met throughout the lifecycle. Monitor improvement performance using key metrics and indicators, ensuring improvement sustainment stays on track and meeting the defined objectives. Implement countermeasures as needed.
• Engage in Learning: Develop and deliver comprehensive training programs on Lean Six Sigma methodologies, tailored to the needs of the IT department. Ensure participants can apply advanced techniques to real-world scenarios. Offer in-depth coaching and mentorship to IT teammates, helping them navigate complex process improvement challenges. Guide them in using data-driven decision-making and advanced problem-solving tools. Lead moderate to large-scale Lean Six Sigma improvement events, such as Rapid Improvement Events (RIE) and Value Stream Analysis (VSA) sessions. Ensure effective collaboration and engagement among participants.
• Leading the Way: Perform comprehensive research to identify and analyze best practices in IT process improvement. Benchmark against industry standards and competitors. Monitor and analyze industry trends, emerging technologies, and methodologies. Assess their impact on IT processes and recommend adoption strategies. Evaluate and assess advanced process improvement tools and techniques. Conduct pilot tests and provide detailed reports on their effectiveness and suitability for the IT department.

Education

Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.

Certification / License

Work Experience

2 - 4 years of experience in process improvement, project management or similar role.

Knowledge / Skills / Abilities

• Advanced Analytical Skills: Proficiency in advanced data analysis techniques to uncover deeper insights and root causes of inefficiencies.
• Strategic Problem-Solving: Ability to develop and implement strategic solutions for complex process improvement challenges.
• Communication: Advanced written and verbal communication skills, with proficiency in writing detailed reports and procedures. Capable of consulting with internal and external partners to convey complex findings and recommendations clearly and persuasively. Strong leadership skills to guide and mentor associate engineers and lead improvement initiatives. Proficiency in leading moderate to large-scale process improvement events, such as Rapid Improvement Events (RIE) and Value Stream Analysis (VSA) sessions.
• Project Management: Proficiency in project management methodologies to plan, execute, and monitor process improvement initiatives. Demonstrated ability to work independently and manage multiple tasks simultaneously, ensuring timely and successful completion of prioritized work efforts.
• Lean Six Sigma Expertise: In-depth knowledge of Lean Six Sigma principles and advanced tools.
• IT Systems: Comprehensive understanding of IT systems and their integration.
• Statistical Analysis: Knowledge of statistical analysis methods and software.
• Stakeholder Management: Ability to manage relationships with stakeholders and ensure their needs are met.
• Critical Thinking: Strong critical thinking skills to evaluate solutions and make informed decisions.
• Continuous Improvement: Ability to identify opportunities for ongoing process optimization and drive continuous improvement initiatives.
• Technologies:  MS Word, MS Excel, MS PowerPoint, MS Visio, MS OneNote, SharePoint, Visual Tools such as Miro or other Process Mapping tools. Proficient in MS Teams and MS Outlook.

Education

Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.

Certification / License

Preferred certification from accredited agencies in Lean, Continuous Improvement, Process Improvement, TQM, or Six Sigma. Certification in project management methodologies such as PMP (Project Management Professional) is desirable.

Experience

2 - 4 years of experience in process improvement, project management or similar role.

#Remote

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Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Physical Requirements and Working Conditions:

• Work environment may contain dust, dirt, and noise. May be exposed to mechanical and electrical hazards.
• May be exposed to patient care areas, therefore, personal protective equipment will be worn as necessary.
• May require incumbents to carry a pager, and also requires off-hour functions such as emergency issue resolution, support, and routine system updates.
• Requires some travel. May be exposed to road and weather hazards.
• Generally exposed to a normal office environment. Sits the majority of the workday, but also may lift, reach, and bend throughout the day.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program