IT Operations Manager

Job Description
Innovative, Bold, Dedicated! Are you ready to join a team that exhibits all of these qualities and more? Come build your career with BAE Systems with the Intelligence & Security (I&S) Sector where we provide Information Technology support to those who protect us.
BAE Systems is looking for a IT Operations Manager for future work on our government customer's new program that delivers applications and solutions across multiple classification levels in the environment. This IT Operations Manager will be expected to:

• Operate, maintain, support, and improve CMI Services at Tier 3 on all domains.
• Escalate to and coordinate with Tier 4 vendors to resolve incidents and fulfill service requests.
• Support Customers as required.
• Use HelpNow ticketing system to manage work assignments.
• Monitor CMI Services infrastructure.
• Provide support M-F during business hours (0600-1800) and on-call after-hours support 24x7 as required.
• Recommend and implement CSI process improvements, UX enhancements, and innovations for Tier 2 O&M.
• Implement patches and updates.

Required Education, Experience, & Skills

• Bachelor's degree and 10 Years relevant work experience (OR 20+ Years Relevant Experience without a Bachelor's degree)
• Project Management Professional (PMP)
• ITIL certification

Pay Information
Full-Time Salary Range: $130355 - $221603
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.