IT Manager

About BRAVAS
At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxury technology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.
We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we’re growing.
The Role
We're looking for a sharp, proactive IT Systems Administrator to own and evolve the technology backbone that supports Bravas's distributed workforce. This is a fully remote, high-impact position - you'll be the go-to resource for everything from device and user lifecycle management to cloud systems, security, and internal tooling.
You'll work cross-functionally with Operations, People & Culture, Finance, and field teams across all of our branch locations. You're comfortable working independently, communicating clearly with non-technical stakeholders, and balancing day-to-day support with longer-horizon infrastructure improvements.
What You'll Do

• Own end-to-end IT operations for a remote-first, multi-location organization including device provisioning, user onboarding/offboarding, and access management
• Administer and maintain core business systems including Microsoft 365 (or Google Workspace), cloud platforms, VPNs, and internal SaaS tools
• Manage identity and access across all systems, Active Directory / Azure AD, SSO, MFA enforcement, and role-based permissions
• Monitor and maintain cybersecurity posture: endpoint protection, patch management, vulnerability assessments, and incident response
• Establish and maintain IT policies, documentation, and standard operating procedures that scale with company growth
• Manage vendor relationships and software licensing, ensuring cost-effectiveness and contract compliance
• Support IT-related components of new hire onboarding, including access provisioning, hardware shipping, and equipment setup for remote employees
• Contribute to infrastructure projects including network improvements, system migrations, and tool rollouts

What You Bring

• 3–5+ years of experience in IT systems administration, preferably in a distributed or multi-location environment
• Strong working knowledge of Microsoft 365 administration, Azure AD / Entra ID, and MDM solutions (Intune, Jamf, or similar)
• Experience supporting ERP or CRM platforms (NetSuite experience is a strong plus)
• Solid understanding of network fundamentals: DNS, DHCP, VPN, firewalls, and cloud networking
• Hands-on experience with endpoint security, patch management tools, and security best practices
• Excellent documentation habits - you write things down, you keep them current, and your colleagues can actually follow them
• Strong communication skills; able to translate technical issues into plain language for non-technical team members
• Self-directed and organized - you manage your own queue, escalate when needed, and close the loop
• Experience working remotely in a role requiring coordination across multiple teams or time zones

Nice to Have

• Familiarity with construction, trades, or field-service industries
• Experience with project management platforms like Basecamp or Monday.com
• Exposure to AV/smart home technology ecosystems (Control4, Lutron, Crestron, etc.)
• CompTIA Security+, Microsoft certifications, or similar credentials