Associate Director, IT

PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact.

As an Associate Director, IT, you will play a critical role in ensuring seamless technology support for our organization. You’ll lead a talented IT team, providing IT solutions to support the business and  IT solutions to support the business and technical support  to employees, resolving issues, and optimizing our IT systems. Your expertise in IT infrastructure, Google Workspace and Okta SSO will be essential in maintaining a secure and efficient work environment.

****This role is a hybrid role. We are looking for someone who can commute to our office in Fenway several days a week.

1. Team Leadership:
   1. Manage and mentor a team of help desk technicians.
   2. Set performance goals, conduct regular performance reviews, and provide constructive feedback.
   3. Foster a collaborative and customer-focused team culture.
   4. Contribute to setting the IT Strategy for the company as well and maintaining the IT Roadmap.
2. Technical Support:
   1. Oversee the help desk operations, ensuring timely resolution of user inquiries and technical issues.
   2. Troubleshoot hardware, software, and network problems.
   3. Coordinate with other IT teams to escalate complex issues when necessary.
3. Google Workspace Administration:
   1. Maintain Google Workspace (formerly G Suite) for our organization.
   2. Configure user accounts, permissions, and access controls.
   3. Collaborate with HR and other departments to onboard new employees.
4. Okta SSO Integration:
   1. Manage Okta SSO integration with Google Workspace.
   2. Set up SAML-based SSO for seamless authentication.
   3. Automate user provisioning and deprovisioning.
5. Security and Compliance:
   1. Ensure compliance with security policies and best practices.
   2. Monitor user access and permissions.
   3. Participate in security audits and risk assessments.
6. Vendor Management:
   1. Work closely with vendors, including Google and Okta, to resolve technical issues and optimize services.
   2. Evaluate new tools and technologies to enhance productivity.
7. Documentation and Training:
   1. Maintain accurate documentation for IT processes, procedures, and troubleshooting guides.
   2. Conduct training sessions for end-users on Google Workspace and Okta SSO.

This role has scope for additional leadership.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Certifications: CCNA, CompTIA, Google Workspace Administrator, Okta Certified Administrator (preferred).
• Experience:
  • Minimum 7 years of experience in IT Operations and Support, with at least 3 years in a leadership role.
  • Proficiency in Google Workspace administration and Okta SSO.
  • Experience with MacOS Macbook Pro, Apple devices, and Apple Device Management (JAMF).
  • Experience with Windows Server or Linux
  • Cloud experience with either AWS or Azure.
  • Networking including LAN, VPN, and Wifi. Ubiquiti or other WiFi Mesh controller a plus.
  • Strong communication and problem-solving skills
  • Slack, Zoom administration experience a plus

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for. 

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.