IT Manager, Marketing Technology

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.

The Marketing IT Manager is responsible for oversight and coordination of execution and performance for the platforms and services within Marketing Transformation IT Team. They will lead a mid-size team, working with peers and colleagues to continuously improve the marketing technology stack including efficiency, data quality, and integration across marketing technologies. They will do this through refinement of artifacts, business engagement, and alignment with standard methodologies and emerging technology. The IT Manager possesses demonstrated leadership skills, is an active thought partner and application innovator who shapes the technological demand among the business community.

The ideal candidate is someone who is:

• Confident self-starter capable of setting plans, driving projects to completion.

• A team leader with experience leading Agile development and support teams.

• Excellent facilitation and communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff. Is capable of interacting with all areas and levels of business.

• Exhibits solid attention to detail, focus on execution of tasks, and adaptability to meet changing timelines and priorities.

• Proven track record of leading teams to deliver business outcomes

• Experienced with financial services industry, accounting and investments, ideally with Wealth or Private Equity focus.
   

• Partner with Product Management teams, including Platform Owners, Data Owners and Business Product Owners to prioritize backlogs, refine roadmaps, and maintain dependencies across applications and critical initiatives.

• Plan and execute technology projects, adhering to standard methodologies.

• Lead a team consisting of Business Analysts, Scrum Masters, Developers and QA Testers, encouraging team members’ professional growth with regular feedback and development opportunities.

• When appropriate, lead third party software vendors to provide application support; Collaborate with support partners to mature Application Managed Services model.

• Act as an intermediary between the business and the technical community working with project teams and business partner to collect, clarify, and translate business requests into documentation and conceptual design (using appropriate tools and models) from which applications and solutions are developed.

• Manage the prioritized work for both build and run.
   

• 5–10 years working in technology roles within financial services with MarTech experience

• 3+ years of people-management experience

• Experience working with vendor platforms Salesforce and Adobe. Specifically: Adobe Experience Manager and Marketo Engage

• Experience with agile frameworks including Scrum and Kanban

• Experience leading teams across multi-functional areas within an IT/business hybrid model

• A data driven approach and ability to use data to drive process improvement

• Understanding of cloud technologies and sophisticated system integrations

• Experience with vendor management

• Excellent communication, interpersonal, facilitation, decision-making and presentation skills.

• Proficiency in Microsoft 365
   

• Bachelor of Science (B.S) or equivalent experience
   

• 8+ years of managerial experience, managing teams of 5-10 individual contributors.

• 2+ years experience in financial services, preferably within investment services or private equity
   

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