IT Intern

Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.

We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.

We're looking for a sharp, self-motivated IT Intern to join our team and help build the foundation of our IT department. This is a unique opportunity for a technically minded individual with strong problem-solving skills to play a pivotal role in a growing company.

You will be the face of IT for our employees, handling a wide range of daily support tasks. This is not a "fetch coffee" internship—you will be an essential part of the team, tackling real-world challenges and taking ownership of key projects. We need someone who is not afraid to ask "why," who can think critically about our processes, and who is genuinely excited about finding better ways to do things.

Responsibilities:

• Act as the first point of contact for all internal IT support requests, providing timely assistance via chat, email, and in-person.

• Resolve a variety of technical issues, including hardware and software problems, network connectivity issues, and account management.

• Proactively manage and update our IT inventory, including laptops, desktops, monitors, and cabling.

• Prepare and deploy new computers for employees, ensuring a smooth and efficient onboarding experience.

• Assist with documentation of IT processes and procedures to help streamline our operations.

• Escalate complex or high-priority issues to the IT Manager when necessary, providing a clear summary of the problem and troubleshooting steps taken.

Qualifications:

• Exceptional problem-solving skills and a strong passion for technology.

• Experience with a range of operating systems (Windows, macOS, Linux) and common business applications.

• Familiarity with both Google Workspace and Microsoft Office.

• Excellent communication and interpersonal skills, with the ability to translate technical jargon into simple, understandable terms.

• A professional and proactive attitude with the ability to manage your time effectively and stay productive with minimal supervision.

• A high degree of integrity and accountability.

Preferred but not Required:

• Experience with ticketing systems.

• Knowledge of network fundamentals (TCP/IP, DNS, DHCP).

• Basic understanding of security principles (e.g., least privilege, multi-factor authentication).

• Has a home lab or a personal project that demonstrates their passion for technology.

• Experience with documentation or knowledge base systems.

Are you someone who enjoys a good technical puzzle and takes pride in a job well done? If so, we'd love to hear from you.

All your information will be kept confidential according to EEO guidelines.