IT Enterprise Change Manager, Officer

Who we are looking

The IT Enterprise Change Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion. Upon completion of the transformation, she / he will initiate BAU IT Change Management functions that include day-to-day management of Governance, Change Operations, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.

Why This Role is Important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

What We Value

Success in this role requires a disciplined and pragmatic approach to change management, with a focus on:

• Clear, repeatable standards that enable scale and predictability

• Common tools, templates, and methodologies to ensure consistent quality

• Strong planning, governance, and execution

• Efficient, low friction change processes aligned with delivery and business operations

• Continuous improvement driven by data and feedback

• Scalable change capabilities across portfolios and regions

• Long-term capability building and accountability for outcomes

• Transparency, reliability, and ownership

Education & Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience

• Minimum of three years’ experience in ITIL Change Management operations

• Strong expertise in ITIL (v4 preferred) and IT Change Management across application and/or infrastructure environments

• Experience with SDLC methodologies, including Agile and Waterfall

• Proven background in IT project deployment, incident management, and problem management

• Demonstrated project management and coordination skills, including conducting reviews and providing constructive feedback

• Excellent written and verbal communication skills, with the ability to engage effectively across organizational levels

• Ability to perform under pressure and meet tight deadlines

• Experience with ServiceNow and Microsoft Office tools (Excel, PowerPoint, Word, SharePoint, Outlook)

• ServiceNow operational and reporting experience preferred

• Four days per week in-office to support North America and APAC shifts

Salary Range:

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.