IT Disaster Recovery & Infrastructure Governance Lead – Americas

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Job Summary

We are seeking an experienced and proactive IT Disaster Recovery & Infrastructure Governance Lead to support the Americas region. This role is responsible for driving IT disaster recovery readiness, IT infrastructure lifecycle policy, and site infrastructure assessments, while also overseeing the IT Infrastructure Services risk and Exception Management Process.

The ideal candidate will work closely with Site IT, Infrastructure and Global Cybersecurity and Compliance to ensure that IT services are resilient, compliant, and continuously improving in line with evolving technical, operational, and environmental requirements.

Key Responsibilities

Disaster Recovery & Service Continuity

• Own and manage IT Disaster Recovery (DR) activities for the Americas region, including DR plan creation, maintenance, and execution.
• Coordinate and conduct regular DR exercises, ensuring results are documented, reviewed, and actioned.
• Identify and drive improvements to DR plans, processes, tools, and documentation, ensuring continuous alignment with:
  • Changing technology landscapes
  • Organizational needs
  • Environmental and operational risks
  • Practical adoption and cost–risk balance
• Participate in real disaster events, supporting IT service restoration and Crisis Command Center operations as required.
• Ensure all IT service continuity processes comply with IT governance policies and standards.

Collaboration & Stakeholder Engagement

• Work closely with Application teams, Site IT, Infrastructure teams, and Global Cybersecurity and Compliance to understand and validate disaster recovery and infrastructure resilience requirements.
• Act as a key liaison to ensure infrastructure risks and dependencies are understood and addressed early.
• Support leadership communication during DR exercises and incidents.

IT Infrastructure Services risk and Exception Management

• Oversee the IT Infrastructure Services Risk and Exception Management Process, acting as a Risk Manager, ensuring that the process is managed and maintained.
• Ensure governance processes are followed and exceptions are formally reviewed and approved, working closely together with Global Cybersecurity and Compliance.
• Maintain visibility into regional infrastructure risks and compliance posture.

Infrastructure Lifecycle & Site Assessments

• Lead and conduct IT infrastructure assessments across sites to identify:
  • Non-compliance with standards and policies
  • Gaps in resilience, lifecycle management, or governance
• Oversee and track gap remediation activities, working with site and central IT teams to ensure timely closure.
• Support continuous improvement of IT infrastructure lifecycle policies and assessment methodologies.

Training & Capability Enablement

• Ensure all personnel with defined IT service continuity responsibilities are adequately trained and capable of fulfilling their roles.
• Contribute to the development and delivery of training, awareness, and documentation related to DR, governance, and infrastructure compliance.

Job Requirements

Education & Experience

• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in IT Disaster Recovery, IT service continuity, or IT compliance.
• Hands-on experience with IT service continuity and disaster recovery planning.
• Experience in the manufacturing industry is strongly preferred.

Technical & Professional Skills

• Strong understanding of IT Disaster Recovery frameworks and methodologies.
• Working knowledge of international Business Continuity and IT Service Continuity standards, including ISO-based BCM frameworks.
• Experience with IT infrastructure assessments is a strong advantage.
• Experience with Mendix development is an advantage.
• Ability to plan and perform work in accordance with user requirements and team standards.

Communication & Behavioral Competencies

• Excellent verbal and written communication skills.
• Strong presentation skills, including preparation of reports, presentations, and executive communications.
• Fluent in English (required); experience communicating with senior leadership and executives is a definite advantage.
• Open-minded, practical, and agile in adapting to change.
• Proactively shares ideas and knowledge; demonstrates innovative and continuous-improvement mindset.

What Success Looks Like in This Role

• Disaster recovery plans are current, tested, and effective.
• Infrastructure risks are visible, managed, and remediated proactively.
• Sites demonstrate improved compliance, resilience, and readiness.
• DR exercises and real events result in measurable improvements, not repeat findings.
• Strong collaboration across applications, infrastructure, security, and site IT teams.

The pay range for this role is $65,500 - $117,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.

 

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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