IT Communications Coordinator

The IT Communications Coordinator is responsible for developing, managing, and delivering clear, effective communications to internal and external audiences, enhancing the visibility, and understanding of IT initiatives. This role requires a blend of technical acumen, organizational excellence, and advanced communication skills, supporting both day-to-day operations and long-term planning across IT and business functions.

Key Responsibilities and Essential Job Functions:

• Develop, prepare, and deliver executive communications, presentations, and reports for internal and external audiences, ensuring clarity and consistency of messaging for projects, system updates, and process changes.

• Serve as a liaison between the CIO, IT leadership, and other business services, facilitating effective information flow and communication.

• Assist with the preparation and organization of executive meetings, including agenda development, minutes, and follow-up actions, with a focus on clear documentation and communication of outcomes.

• Translate technical concepts into clear, concise, and user-friendly content for non-technical audiences.

• Create and maintain FAQs, knowledge base articles, and training materials to support application and process adoption.

• Coordinate with project teams and business stakeholders to ensure timely and accurate communication.

• Prepare newsletters, portal updates, email campaigns, and other communication materials.

• Support change management initiatives by creating awareness and engagement content.

• Monitor communication effectiveness using metrics and feedback; recommend improvements.

• Maintain consistency in tone, branding, and clarity across all technology communications.

• Develop and implement communication strategies to promote technological initiatives, changes, and achievements within the organization.

• Handle sensitive information with the highest level of confidentiality and discretion.

• Support the CIO in long-term planning, budgeting, and resource allocation, including communication of plans and progress.

• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.

• Special projects and duties as assigned.

Required Skills:

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.

• Advanced written and verbal communication skills, with the ability to translate complex technical concepts into clear, accessible language for diverse audiences.

• Strong technical acumen and familiarity with IT systems, terminology, and project management.

• Exceptional organizational and multitasking abilities.

• Advanced proficiency in Microsoft Office Suite, collaboration tools (Teams, SharePoint), and project management platforms.

• Experience developing and managing communications strategies, channels, and content.

• Ability to work independently, exercise sound judgment, and manage confidential information.

• Strong analytical and critical thinking skills.

• Professional demeanor and ability to interact with senior leadership and external partners.

• Analytical skills to measure communication effectiveness and recommend improvements.

• Customer-focused mindset with attention to detail.

Required Qualifications & Education:

• Bachelor’s degree in information technology, communications, Business Administration, or related field required.

• 5+ years of experience in IT communications, executive support, technical administration, or IT project coordination.

• 5+ years of ITIL or similar IT service management framework experience.

Preferred Qualifications & Education:

• Experience supporting C-level executives in a technology-driven environment preferred.

• Experience in communications, public relations, or technical writing within an IT context preferred.

• ITIL® Foundation (IT Service Management).

• Prosci® Change Management Certification.

• Certified Technical Communicator (STC) or equivalent.

• CompTIA Project+ or PMP® (Project Management).

Physical Requirements:

• Ability to sit or stand for extended periods of time.

• Moderate or advanced keyboard usage.