Serve as liaison between business stakeholders and IT to gather requirements, document BRDs and user stories, analyze processes, support ERP/CRM/WMS systems, assist project delivery, coordinate UAT, produce reports/dashboards, and train end users to improve efficiency and system adoption.
Description
Position Summary
The IT Business Analyst serves as the bridge between business stakeholders and the Information Technology team, ensuring business requirements are accurately translated into technology solutions that improve operational efficiency, productivity, and customer satisfaction. This role works closely with business departments, including Sales, Operations, Manufacturing, Distribution, Finance, Customer Service, and IT, to analyze business processes, identify improvement opportunities, and support the implementation of enterprise applications and technology initiatives.
Key Responsibilities
Business Analysis & Requirements Gathering
- Collaborate with business stakeholders to understand business objectives, challenges, and operational requirements.
- Conduct interviews, workshops, and process reviews to gather and document business requirements.
- Develop detailed business requirements documents (BRDs), functional specifications, process flows, and user stories.
- Analyze current business processes and recommend improvements through technology and automation.
Project Management & Solution Delivery
- Participate in IT projects from initiation through deployment and post-implementation support.
- Assist in project planning, scope definition, risk assessment, and resource coordination.
- Work with internal IT teams and external vendors to ensure successful solution implementation.
- Coordinate user acceptance testing (UAT), issue resolution, and deployment activities.
Enterprise Systems Support
- Support and optimize ERP, MRP, CRM, WMS, EDI, and other business applications.
- Serve as a subject matter expert for system functionality and business processes.
- Identify opportunities to improve data integrity, reporting, and system performance.
- Production support
Data Analysis & Reporting
- Analyze business data to identify trends, operational issues, and improvement opportunities.
- Develop reports, dashboards, and key performance indicators (KPIs) to support business decision-making.
- Work with database administrators and developers to define reporting requirements.
Change Management & Training
- Develop user documentation, process guides, and training materials.
- Conduct end-user training and support management initiatives.
- Facilitate communication between technical teams and business users.
Requirements
Required Qualifications
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field.
- 1 - 2 years of experience as a Business Analyst, Systems Analyst, or similar role.
- Strong understanding of business process analysis and process improvement methodologies.
- Experience with ERP systems, CRM platforms, and enterprise business applications.
- Proficiency in Microsoft Office Suite, particularly Excel, Visio, and PowerPoint.
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Preferred Qualifications
- Experience in manufacturing, distribution, or supply chain environments.
- Experience with Epicor Prophet 21 (P21), Epicor ERP, Salesforce, Zoho CRM, or similar systems.
- Knowledge of SQL, reporting tools, and business intelligence platforms.
- Familiarity with EDI, API integrations, and data mapping.
Core Competencies
- Business Process Analysis
- Requirements Documentation
- Stakeholder Management
- ERP and Business Systems Knowledge
- Project Coordination
- Data Analysis and Reporting
- Problem Solving
- Communication and Presentation Skills
- Change Management
- Continuous Improvement
Work Environment
- On-site office environment with occasional travel to company locations.
- Ability to participate in after-hours system implementations or upgrades when required.
Success Measures
- Successful delivery of business and IT projects.
- Improved operational efficiency through process optimization.
- High user adoption and satisfaction with implemented solutions.
- Reduction in manual processes through automation and system enhancements.
- Accurate and timely documentation of business requirements and processes.
Benefits
- Competitive salary
- Health, dental, and vision insurance effective date of hire
- 401(k) with company match
- Paid time off and holidays
- Life insurance
- Disability Insurance
- Cancer, Critical Illnesses & Accident Insurance
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