IT Business Analyst

We are modernizing our platforms and technologies to deliver secure, efficient, and scalable solutions for our customers and business partners. We are looking for an IT Business Analyst who enjoys collaborating across teams to understand business needs, translate them into clear technical requirements, and support the delivery of high-quality solutions within an agile environment. You will work closely with product owners, engineers, and other partners to help design solutions, assess system impacts, and support end-to-end delivery. You will be part of a collaborative and supportive agile team that values shared ownership, continuous improvement, and learning.

Position Responsibilities:  

• Partner with business and technical stakeholders to understand objectives, clarify requirements, and define problems to be solved.
• Analyze data and clearly communicate insights through documentation, reports, and dashboards to support decision-making.
• Review existing system architectures and contribute to source-to-target mappings and data or information model specifications.
• Facilitate meetings and working sessions to review documentation, align on requirements, and assess impacts across systems.
• Create high-level solution designs that inform technical user stories, delivery estimates, and implementation approaches.
• Break down designs into clear technical user stories and related documentation to guide development and testing.
• Coordinate and organize delivery activities to support incremental and iterative releases.
• Prioritize and manage work across multiple concurrent initiatives.
• Support functional testing efforts by identifying, tracking, and retesting defects.
• Collaborate with team members to analyze issues, identify root causes, and contribute to sustainable solutions.
• Identify opportunities to improve system effectiveness and enhance agile delivery practices.
• Build and maintain clear, organized system and process documentation.

Required Qualifications: 

• 3–5 years of experience as an IT BA, Business Systems Analyst, Technical Analyst or Data Analyst.
• A conceptual understanding of microservices-based architectures.
• Experience working with Azure cloud services.
• Ability to distinguish between business needs and preferences, balancing value, risk, cost, and delivery considerations.
• Strong planning, organization, and time-management skills, with the ability to manage multiple priorities.
• Clear written and verbal communication skills, with the ability to work effectively with both technical and non-technical audiences.

Preferred Qualifications: 

• In this role, you will help guide the implementation of enhancements to microservices that support insurance underwriting capabilities. 
• Your work will directly contribute to improving system reliability, efficiency, and the overall experience for internal users and partners.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.