IT & AV Helpdesk Administrator

The Operations team is looking for an IT Helpdesk & Audio Visual Support Administrator to design, install and support conferencing and collaboration systems in a variety of Axis Communications environments.  Primary responsibility is assisting with IT Helpdesk duties as defined below and being the go-to support person for AV in the region. We are seeking a candidate with the skills and abilities to project manage, install, diagnose and support audio visual and conferencing systems. Also able to work independently or as part of a team to oversee installation and troubleshoot systems as required.

You’ll love this position if

• You are deeply motivated to help those around you, to include users at different levels of technical experience.
• You love to collaborate with peers, users, managers, and internal & external partners to deliver superb AV solutions and IT Customer Service
• You love jumping in to solve new and challenging technical puzzles. You demonstrate a deep curiosity to understand how things work and independently seek out answers to problems.

What you will do

• Administer Windows laptops for end-users across multiple sites in the Americas
• Respond to service requests and provide end-user support including the troubleshooting and administration of laptops, mobile devices, peripherals, and telephony in a timely manner
• Assist with user account management
• Oversee the design and install of audio-visual equipment
• Provide creative and out of the box training to users
• Create / update documentation for solutions
• Assist with production of Live Regional Events
• Project Manage installation and maintenance
• Perform preventative maintenance testing and be able to quickly diagnose problems
• Maintain room scheduling units and digital
• Use helpdesk platform to respond to end user requests
• Travel to Regional Experience Center locations as required
• Perform other related duties as assigned

Who are we looking for

• Demonstrated competency in Axis’s: Business (Business Acumen, Strategic Thinking, Adapting to Change, People (Communication, Teamwork, Relationship Management), & Job (Knowledge and Ability, Accountability, Self-Development)
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Works well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
• Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex video conferencing systems and backend IT/networking infrastructure
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Ability to program and maintain Crestron control systems
• Comfortable working with Cisco Webex and Microsoft Teams

Education and Experience

• Associates / Bachelor’s degree in Computer Science or Management Information Systems
• At least three (3) years of experience with audio visual and/or video production.
• 2+ years of IT / AV Helpdesk Experience

Valued but not required skills or experience

• Crestron and Cisco Collaboration certifications

Physical demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Employee is frequently required to lift 20-50 lbs, occasionally more.
• Expected travel time for this position is between 0-15%.

Pay Range:

The approximate pay range for this location and position is $66,000 - $73,000 annually On Target Earnings / Total Target Compensation. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

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