The IT Associate provides technical support for systems and applications, maintains IT infrastructure, and assists in technology implementation and user training.
The Institute for Protein Innovation (IPI)is a nonprofit research organization advancing protein science to accelerate research and improve human health. Founded in 2017 and located in Boston’s Longwood Medical Area, the Institute’s three-pronged strategy is to build protein tools, conduct related internal research and develop educational programs for the protein science and biological research communities.
With a significant endowment, IPI uniquely combines the freedom of academia with the high throughput and scale of industry to take on transformative projects. IPI has built a robust platform for discovering, developing, and distributing synthetic antibodies and other protein tools to share with the biomedical community. The Institute's deep protein expertise, collaborative spirit and research tools are powering new biomedical and therapeutic discoveries with a growing community of researchers at Harvard Medical School, Boston Children's Hospital and other institutions across Greater Boston and beyond.
Purpose
The Information Technology (IT) Associate plays a critical role in supporting the organization’s technology infrastructure, ensuring the smooth operation of systems, networks, and end-user support services. This position is responsible for providing frontline technical assistance, maintaining IT systems, and contributing to the implementation of technology solutions that enhance productivity, security, and operational efficiency. The IT Associate works collaboratively across departments to resolve technical issues, support hardware and software needs, and assist in the deployment of new technologies. By ensuring reliable and responsive IT support, the IT Associate helps the organization maintain a stable, secure, and efficient technology environment.
Primary Responsibilities
Technical Support
· Provide front-line technical support for MacOS, Windows, Linux systems, Google Workspace, and Microsoft365 operating systems and applications.
· Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues.
· Identify, research, and resolve basic to complex technical problems.
· Implement newly acquired technologies and maintain comprehensive IT asset inventory.
· Perform and/or oversee software and application installation and upgrades.
· Deliver a high level of customer service and proactively participate in Help Desk ticket management.
End User Training
· Develop and conduct 1:1 and group training sessions to instruct users regarding operating systems and other applications.
· Deliver technology onboarding for all new hires on date of hire.
· Assist users in maximizing their utilization of networks and computing systems.
Technical Support of Office/Lab Environment
· Provide technical support for specialized scientific applications, development environments, and research computing needs.
· Provide technical support for common infrastructure (e.g., AV systems, including Zoom Rooms, network printers) and other office and scientific equipment.
· Perform hardware upgrades, replacements, and physical infrastructure management.
· Develop and maintain PowerShell and Bash scripts for system automation and management.
· Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers.
· Independently execute a variety of technology projects as assigned.
Qualifications
· Three (3) years of related work experience, with a preference for experience in an academic or research setting
· Hands-on technical support experience in Google Workspace and Office365 administration
· Basic level of scripting experience and an interest and willingness to learn: SQL, Python, PowerShell, and Bash
· Experience working with one or more of the following:
* Linux systems
* Cloud computing (e.g., AWS, Azure, or Google)
* Network troubleshooting and network authentication concepts
* Software package management (e.g., WinGet, HomeBrew)
* API integration and automation tools
* Bachelor’s Degree in information technology, computer science or similar technical discipline, or equivalent work experience with applicable technical certifications
IPI provides competitive compensation and an excellent benefits package to support physical, mental and financial health. Highlights of benefits include:
· 100% employer-paid medical, dental, and vision plans
· Flexible spending accounts and a healthcare reimbursement account
· 401(k) plan with generous 6% employer match – immediately 100% vested
· Generous PTO package
· Commuter and parking reimbursement
· Career development opportunities
For more information, visit proteininnovation.org or follow us on social media, @ipiproteins. IPI is an independent 501(c)(3) nonprofit research organization and an equal-opportunity employer. The Institute celebrates diversity and is committed to creating an inclusive environment for all employees. Please be advised that you will be required to provide evidence of your identity and eligibility for employment in the United States. IPI will not guarantee sponsorship of foreign nationals and retains complete discretion regarding providing sponsorship to any prospective or existing employee at time of hire or at any time in the future.
Top Skills
AWS
Azure
Bash
GCP
Google Workspace
Linux
macOS
Microsoft 365
Powershell
Python
SQL
Windows
Institute for Protein Innovation Boston, Massachusetts, USA Office
4 Blackfan Circle, , Boston, Massachusetts , United States, 02115
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