IT Associate Analyst, Network LAN/WAN (Hybrid)

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change,  based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.  

This is an entry level position where the main role is to assist senior level staff with the design, planning, and operation of the corporate and operational data networks.  This includes the configuration, installation, and management of all local area networks (LAN), wide area networks (WAN), Wi-Fi, data centers, VPN, and related network tools to support our business client’s requirements. Responsibilities include assisting with; network planning, engineering and architecture designs, implementing routers, switches, Wi-Fi equipment, and reviewing current network topologies.  Troubleshooting includes assisting with network performance and the identification and resolution of hardware and software technical problems related to network equipment and ensuring a stable network environment for all business and operational applications.  Participation in IT projects intended to continually improve/upgrade the network/telecommunications infrastructure is required.

Essential Functions: 

Under direct supervision:

• Maintains technical knowledge in all areas of network and computer hardware and software interconnection and interfacing, including routers, switches, multiplexors, gateways, communications processors, network operating systems, network protocols, network monitoring platforms, network sniffers, IP Telephony (VOIP), IP video conferencing, multimedia delivery and performance.

• Assists with updating documentation for network architecture and planning the total network integration.  Assist with evaluating complex existing networks systems and help make recommendations for resources required to maintain and/or expand service levels.

• Assists with recommending solutions to performance, tuning, and capacity issues. Provide network performance and capacity consulting for new application projects.

• Assists with acting as a consultant to provide the business with recommendations on solutions.

• Assists with monitoring the network and arranging the necessary corrective actions to ensure high quality transmission capability.

• Assists with third-party maintenance for network equipment and troubleshoots problems with department users and department LAN/WAN administrators.

• Assists with technical white papers and enterprise architecture plans for the enterprise data network environment.

• Assists with 2nd level technical support and consultation to operations, other technical services groups, support center, etc.; troubleshoot network, server, and client-based communication related problems across multiple platforms.

• Assists with corporate business requirements to vendors, vendor proposals, and enterprise wide technical RFPs relating to network design and applications.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill: 

• Understanding of technical principles, theories and concepts, in the field of networking. General knowledge of other related IT disciplines.  Any working knowledge of relevant Cisco System platforms.

Entry level knowledge of:

• Cisco products & networking protocols

• Basic troubleshooting skills using network tools

• Basic network management and theories

Education:        

• Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline or equivalent.      

Experience:           

• Zero to three years of related experience

• Experience with Cisco System’s equipment is a plus               

Licenses & Certifications:  

• Driver’s license

Working Conditions:

• Must be available to work emergency restoration assignment as required.

• Must be available to travel between MA/CT/NH as necessary.

• Will be installing network hardware in remote offices and electrical substations

Mental Aspects:

• Entry level troubleshooting skills

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor