IT Asset Management & CMDB ServiceNow Admin

The Role:

At SoFi, we are redefining the way financial services power human potential and we know that great technology management is at the heart of that mission. We are building a world-class IT Asset Management (ITAM) program on ServiceNow and are seeking a highly skilled ITAM & CMDB Admin to configure, maintain and support the ServiceNow SAM, HAM, APM and CMDB modules and support day to day operations.

In this critical role, you will be a ServiceNow ITAM subject matter expert who has configured, maintained and monitored HAM Pro, SAM Pro, CMDB and APM modules in complex enterprise environments and can support the establishment and maturation of the ITAM function. You will bring deep expertise in ServiceNow and its integration with systems of records for asset lifecycle and CMDB. You will collaborate with internal teams across technology, cybersecurity, governance, and the business to support  a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFi’s dynamic growth.

This is your opportunity to leave your mark on a high-visibility, high-impact function in one of fintech’s most innovative environments.

What You’ll Do

• Design and Maintenance: Design, implement, and maintain the CMDB data model, ensuring it aligns with the business's IT infrastructure and the Common Service Data Model (CSDM).
• Data Integrity and Governance: Develop and enforce governance policies to ensure the accuracy, completeness, and health of CMDB data. This includes defining data standards, managing relationship mappings between Configuration Items (CIs), and resolving data conflicts.
• CMDB Discovery: Configure and manage ServiceNow Discovery to automatically populate the CMDB with CI data.
• Integrations: Configure and maintain integrations with external systems to ensure the CMDB and ITAM data are always current and accurate
• Cloud Asset Management: Integrate with cloud platforms like AWS, Azure, and Google Cloud to track and manage cloud-based assets.
• Reporting and Dashboards: Create and maintain CMDB health dashboards and reports to provide actionable insights for IT and business stakeholders.
• Asset/CI Lifecycle Automation: Automate the entire asset lifecycle, from procurement and deployment to maintenance and decommissioning, using ServiceNow workflows.
• Asset Reconciliation: Define processes and implement automation for asset reconciliation
• Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro): Design, configure and maintain the modules and provide guidance and training to fully leverage their functionality.
• Development efforts: Define requirements, collaborate with the ServiceNow developers, validate the results and production implementation of forms, business rules, automation, workflows and custom integrations.

What You Bring

• Minimum 5 years of SME experience in ServiceNow HAM Pro, SAM Pro, CMDB and APM modules
• Background in Financial services or regulated industries strongly preferred
• Deep understanding of ITAM best practices, hardware lifecycle management, and compliance frameworks.
• Deep knowledge of the Common Service Data Model (CSDM)
• ServiceNow Administrator certification (or equivalent ITAM certifications)
• Analytical expertise paired with a data-driven approach to problem-solving.
• A passion for continuous improvement and automation of manual tasks.
• Expertise and experience in building a highly complete and accurate CMDB
• Exceptional communication, negotiation, and stakeholder management skills across technical and non-technical audiences.
• Experience in ServiceNow development is a plus.
• Bachelor's degree in Information Technology, Business Administration, or a closely related field.