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At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The IT Operations Support Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system.
Position days/hours: Wednesday- Sunday 9:00 am-5:00 pm EST
What You’ll Do:
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Ensure availability and performance of high-volume system (24/7/365)
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Performs daily administrative tasks such as working with daily check lists and creating turnover reports.
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Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export
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Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed
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Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing
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Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners
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Communicate with clients and channel partners for production resolution/ticket closure
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Continually monitor and maintain security measures
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Maintain awareness of and ensure adherence to Zelis standards regarding privacy
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Build strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction
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Ensures seamless system operations; inclusive of backend processing, payment routing, and processing and security measures
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Works on assignments that are complex in natures in which judgment and initiative are required to resolve problems and make recommendations
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Assists in reconfiguring Production processes when primary components fail
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Performs Automic and other code promotions
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Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout
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Helps to enforce standard policies and procedures
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Assists with ensuring production documents are complete, current and stored appropriately
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Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge
What You’ll Bring to Zelis:
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1+ years’ experience monitoring and troubleshooting payment/transaction-based systems
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Read & understand SQL queries
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Create scripts in the shell of the operating system
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Experience working in a Microsoft environment: Windows, Azure, MSSQL.
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Analytical skills as they relate to data identification and mapping.
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Transmission protocols experience including FTP and SFTP
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Must be able to work shifts (includes nights, weekends, holidays) in a 24x7 environment
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Network operating center (NOC) experience preferred
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Windows command line, batch scripting, and utilities experience preferred
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Build basic SQL queries
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Healthcare and/or Payments experience a plus
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Application performance management tools such as Dynatrace or Splunk helpful
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Workload automation and scheduling tools such as Automic or other similar
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LogicMonitor
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Basic knowledge of C#
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Jira tracking
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Our Values and Culture
We are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
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Drive Innovation
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Embrace a Growth Mindset
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Put People First
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Act With Agility
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Champion Collaboration
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Build Trust
We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves—which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.
A Lot of Respect
This is a collaborative organization where everyone is on your team. Each person—from the newest intern to the CEO—is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect.
We respect your time (so much so that we aren’t asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.
We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life’s surprises and fully engage outside of work. Working “9 to 5” isn’t just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock.
We respect diverse opinions. There are always seats at the table, and we’re eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more.
We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more.
We respect YOU. As an Equal Opportunity Employer, we believe that everyone’s voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Zelis Boston, Massachusetts, USA Office
Headquarters, 149 Newbury St , , , US, Boston, MA , United States, 02116
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