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About Merlin:
Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight. Backed by some of the world’s leading investors, Merlin is scaling alongside our customers to begin leveraging autonomy today to solve some of aviation’s biggest challenges.
About You:
We’re seeking an entry-level IT Support Administrator who’s eager to use and grow their skills in a fast-paced startup environment. In this role, the successful individual will provide a high standard of customer service for our team of highly technical end users by resolving technical issues promptly and effectively.
The ideal candidate will help maintain IT systems to protect our critical information, automate the deployment and management of equipment, provide training to end users, all while gaining valuable skills to contribute to a dynamic IT environment.
Responsibilities:
- Installation and configuration of Windows, Mac, and Linux laptops and desktops, automating rollout tasks where appropriate utilizing MDM systems
- Administration and support of cloud-based business tools, including but not limited to: OKTA, Google Workspace, Office 365, Slack, Zoom, Miro, Jira, Confluence
- Onboarding and offboarding of Merlin Employees in a timely manner
- Administration and support of cloud-based business tools, including but not limited to: Slack, Zoom, Miro, Jira
- Actively monitoring our Jira/Slack Helpdesk
- Maintaining stock of IT equipment for new hires and tracking of hardware and software inventory
- Documenting and escalating technical issues as needed
Requirements:
- Strong communication and interpersonal skills, with a focus on delivering excellent customer service
- Ability to work effectively both independently and as part of a team
- Basic understanding of IT systems, hardware and software
- Willingness to learn and adapt to new technologies and procedures
- Attention to detail and strong problem solving abilities
- Bachelor’s degree in related field or relevant experience
- Experience supporting Software and/or Hardware focused engineering organizations
- Experience administering Google Workspace, Office 365 and IdP systems
- 4+ years experience in an IT Systems related position
Nice To Have:
- Experience with administration of OKTA, including managing users, groups, applications, 2FA
- Experience with Jira Service Management & Jira Software Cloud administration
- Experience with Kandji or similar MDM software
- Experience with the administration of specialized software and hardware engineering tools like GitHub, MATLAB, and Solidworks.
This position is based on-site at Merlin HQ in Boston, MA.
Once you’re here, you’ll enjoy a variety of on-site perks designed to make your workday enjoyable and convenient. These include catered lunches featuring a rotating menu of delicious options, an assortment of snacks to keep you fueled throughout the day, and a selection of beverages, including coffee, tea, and other drinks, to keep you refreshed.
Our goal is to create an environment where you can thrive both professionally and personally
Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.
Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, genetic information, sex (including pregnancy), gender, gender identity and expression, sexual orientation, age, marital status, military service or obligation or disability status, or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks.
At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: [email protected]
Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.
Merlin Labs Boston, Massachusetts, USA Office
31 Saint James Ave, Boston, MA, United States, 02116
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
