Provide Level 1-2 IT support and ticket triage; manage DNS, domains, hosting, and email deliverability; provision and administer SaaS users; coordinate IT projects and documentation; maintain security hygiene (MFA, least-privilege), asset inventories, and log activities in Arrow CRM.
About the Client
A U.S.-based, service-driven digital marketing agency that has helped small businesses grow online since 2005. They specialize in web design and holistic search marketing, operating across multiple U.S. locations with a collaborative, quality-first culture. The team values integrity, teamwork, ideas, and authenticity, and actively gives back to their communities.
Why does this role exist?
The client is adding a full-time assistant IT resource to work directly with a senior technical leader to strengthen core IT operations across DNS/domains, email systems, SaaS administration, and IT project coordination. This role exists to improve reliability, security hygiene, documentation, and timely execution of IT tasks while freeing senior staff to focus on high-impact initiatives. The end goal is to enhance internal efficiency and deliver consistent, high-quality support to both internal stakeholders and client-facing teams.
The Impact you’ll make
IT Operations and Support
- Triage and resolve Level 1–2 technical issues via ticketing/email/chat
- Troubleshoot email delivery, mailboxes, and related client/user issues
- Provision/deprovision users and manage access across SaaS tools and hosting
DNS, Domains, and Hosting Administration
- Configure and maintain DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC)
- Manage domain lifecycle (registrations, renewals, transfers, WHOIS, nameservers)
- Coordinate with hosting providers for site migrations, SSL certificates, and uptime
IT Project Coordination
- Build and track project plans, timelines, and dependencies; manage task follow-ups
- Coordinate with internal teams and external vendors; provide regular status updates
- Create and maintain documentation, SOPs, and change logs; perform basic QA checks
Security and Data Hygiene
- Apply security best practices (MFA, least-privilege access, password policies)
- Support email authentication and deliverability (SPF/DKIM/DMARC alignment)
- Maintain basic asset inventories and assist with periodic access reviews
Systems and Tooling (including CRM)
- Log daily activities and updates in Arrow CRM; maintain data hygiene
- Document SaaS tools and integrations; support lightweight automations
- Leverage AI tools, where appropriate, to expedite documentation and triage (nice to have)
Skills, Knowledge and Expertise
Required:
- 1–2+ years as an assistant IT resource or IT support administrator
- Strong working knowledge of DNS, domains/registrars, hosting, and email systems
- Experience coordinating IT tasks/projects and documenting SOPs
- Hands-on experience with SaaS/user administration and basic troubleshooting
- Excellent written English and ability to work Monday–Friday, 9:00am–5:00pm EST
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
- Technical: DNS/domain management; email deliverability (SPF/DKIM/DMARC); SaaS administration; hosting basics; general IT support; ticket triage; basic security hygiene (MFA, least privilege); systems/software troubleshooting; process documentation
- Tools: Experience with CRMs (willing to use Arrow CRM), common registrars/hosting providers, and productivity/project tools; AI tools familiarity is a plus
- Soft skills: Logical, structured problem-solving; attention to detail; clear written and verbal communication; ownership mindset; proactive and service-oriented; ability to follow best practices
You should apply if...
- You enjoy structured, logical troubleshooting and take pride in getting details right the first time
- You thrive in a collaborative, service-first environment and communicate clearly with technical and non-technical stakeholders
- You value quality, integrity, teamwork, ideas, and authenticity—and you’re eager to learn and document what you learn
- You are dependable, organized, and comfortable working directly with a senior technical leader day-to-day
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- 40 hours per week
- Monday to Friday, 9 AM - 5 PM Eastern Time
Compensation:
- $7 per hour
- No benefits package included
Benefits
About
Magic has connected top remote talent with fast-growing businesses for over 10 years.Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.
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