DraftKings
The Crown Is Yours
Hybrid

Investigations Specialist

Sorry, this job was removed at 11:33 a.m. (EST) on Wednesday, June 12, 2024
Find out who's hiring in Greater Boston Area.
See all Customer Success jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Employer Provided Salary: 64,000-96,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We're growing rapidly and are searching for an Investigations Specialist on the Game Integrity team to help us create world-class experiences for our customers. Through trend analysis and logging you will collaborate with team leads and make a real impact to ensure the integrity of DraftKing peer-to-peer game ecosystems is maintained. You'll work alongside our Risk Analytics, Customer Experience, and Legal departments to monitor and detect non-compliance with fair play rules via the DraftKings Terms of Use, Community Guidelines, and contest rules.
What you'll do as an Investigations Specialist

  • Support the discovery, containment, and prevention of peer to peer transactional activity determined to be unpermitted, inclusive of collusive play risk mitigation.
  • Conduct and interpret peer reviewed proactive investigations and reactive escalations of transactions that have the potential to impact game integrity across core verticals, ensuring DraftKings fair play commitment for all customers within game ecosystems is upheld.
  • Interpret datamined insights via SQL queries & data visualizations to document investigative outcomes, and guide the business.
    Provide recommendations supported by data that propose new investigative alerts and internal controls that support internal risk mitigation programs.
  • Monitor for compliance with DraftKings Terms of Use, Community Guidelines, and game rules inclusive of all policies and applicable regulations.
  • Report on emerging risks, regulatory changes, and customer community behavioral trends.
  • Represent DraftKings accurately, diplomatically, and empathetically in customer communications.


What you'll bring

  • At least two years of relevant experience working in e-commerce or the field of game protection/anti-cheat. Financial investigative experience, or prior field that incorporates gaming regulations a plus.
  • A strong understanding of ecommerce or gaming transactions, geolocation and payment processes. Subject matter expertise in iGaming customer experiences is suggested.
  • Excel at written and verbal communication, fueled by a desire to participate in cross-functional collaboration with internal stakeholders.
  • Self-motivated, analytical, critical thinker with autonomous attention to detail.
  • Ability to execute SQL queries to build investigative case routines. Basic database (SQL, Snowflake) query editing experience is preferred.
  • Intermediate Google Sheets or Excel formula creation experience preferred.
  • Competence with Zendesk or other case management product suite, and Google G Suite is required.
  • A Bachelor's Degree in a related field is preferred but not required for well qualified applicants.


#LI-AH1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is $64,000.00 - $96,000.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are DraftKings Perks + Benefits

DraftKings Benefits Overview

DraftKings offers a comprehensive suite of benefits to promote health and financial security for you and your family. Medical, Dental, and Vision are provided to cover your essential total rewards needs. We are proud to give 14 weeks of 100% paid parental leave to all global team members. We understand that long-term planning is key, so we offer 401(k) with a competitive employer match. Discretionary offerings include supplemental Life Insurance, HSA, FSA, and a Commuter Benefits plan. DraftKings also offers a discount program to assist with programs/services that are important to you.

Culture
Volunteer in local community
DraftKings teammates volunteer and give back to local organizations such as Sleep In Heavenly Peace, Project Marilyn, and Spread the Word Nevada.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Flexible work schedule
DraftKings provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
DraftKings has three Business Resource Groups: DK Shades, DK Pride, DK Women.
Health Insurance + Wellness
Flexible Spending Account (FSA)
DraftKings employees can contribute up to $2,700 annually to their FSA.
Disability insurance
Disability insurance covers 60% of annual salary up to $10,000 monthly maximum payout.
Dental insurance
Regular dental exams can help you, and your dentist detects problems in the early stages when treatment is simpler and costs are lower.
Vision insurance
Our vision plan covers routine eye exams and also pays for all or a portion of the cost of glasses or contact lenses if you need them.
Health insurance
Health Insurance benefit is covered by BCBS.
Life insurance
DraftKings provides Basic Life and AD&D Insurance to all eligible employees at no cost to them.
Pet insurance
Wellness programs
Mental health benefits
16 free Lyra sessions a year
Financial & Retirement
401(K)
401(K) matching
DraftKings will match 50% of employee contributions up to 6% of all 2018 eligible earnings (salary and bonus)
Company equity
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Generous parental leave
DraftKings offers 14 weeks of paid parental leave
Adoption Assistance
Fertility benefits
Partnering with Progyny Fertility
Vacation + Time Off
Unlimited vacation policy
We value work life blend and you shouldn't worry about how much time off you have.
Paid holidays
DraftKings offers employees paid time off to observe all major holidays.
Bereavement leave benefits
Office Perks
Commuter benefits
DraftKings offers pre-tax commuter benefits to help you save money on qualifying transit or parking expenses.
Company-sponsored outings
DraftKings hosts company outings Annually.
Free snacks and drinks
Some meals provided
We have special snacks and food for different events and holidays
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Gym membership reimbursements
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Tuition reimbursement
Eligible employees may request reimbursement of up to $5,250/calendar year. To receive reimbursement, you must be enrolled in a degree or certificate program related to your field.
Lunch and learns
DraftKings hosts lunch and learns meetings once per month.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Personal development training

More Jobs at DraftKings

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about DraftKingsFind similar jobs like this