Inventory Manager, Global Services & Support

Reporting to the Senior Director of Service Operations, the Inventory Manager is the heartbeat of our service supply chain. You don’t just move boxes; you ensure the pulse of our support operation remains steady. You are responsible for the end-to-end lifecycle of our service inventory, from forecasting demand and receiving shipments at our internal service depot, to creating a sustainable process, enabling our service and repair team to maintain high availability targets. You will be the architect of an organized physical environment, a guardian of data accuracy, and the primary engine that gets parts to where they need to be, exactly when they are needed.

In Global Services & Support, we don’t just "fix things". We deliver confidence, at scale.

• Customer-First Obsession: You don’t just resolve tasks; you prioritize the human experience. Every build, fix, or workflow is measured by its impact on the people who rely on our technology.
• The Ultimate Partner: You are a collaborator at your core. You act as the essential bridge between the "messy reality" of the field and our internal ambitions, building trust across departments to ensure a unified effort.
• Operational Evolution: You don't just follow a process; you own it. You find joy in creating order where none exists and possess the discipline to constantly "improve the system."
• Dynamic Adaptability: You thrive in a "small-team" environment. You are a true team player who is comfortable wearing multiple hats and navigating fast-paced change with patience and a relentless focus on the solution. We are the shepherds of chaos.
• The Culture Catalyst: You are the person everyone wants on their project team. You bring a "solution-first" energy to every interaction, acting as a cultural ambassador who elevates the morale and standards of those around you. You understand that how we work together is just as important as the work itself.

• Warehouse Operations & Organization
  • Space Optimization: Design and maintain a logical warehouse layout that maximizes efficiency, optimized for workflow, safety, and accessibility.
  • Inventory Integrity: Lead regular cycle counts and full physical audits to ensure our digital records are a perfect reflection of physical reality.
  • Safety & Compliance: Maintain a clean, "tour-ready," and safe working environment, adhering to all local warehouse safety regulations.
  Inventory Management & Demand Planning
  • Demand Planning & Forecasting: Partner with service leaders and analyze historical usage data to forecast part consumption, align stock buffer levels, and establish accurate reorder points.
  • Inbound Logistics: Receive, inspect, and log incoming shipments, ensuring all items are accounted for, serialized, and undamaged.
  • Stock Maintenance: Proactively monitor stock levels, lead times, and safety stock to prevent service delays, backorders, or "stockout" scenarios.
  • Asset Tracking: Manage the serialization of high-value parts and maintain meticulously detailed records of specialized service kits.
  Pick, Pack, & Ship
  • Order Fulfillment: Accurately pick and pack parts for regional distribution, ensuring every item is secured for transit and arrives in perfect condition.
  • Logistics Coordination: Partner with Dock Operations and carriers (FedEx, UPS, DHL) to manage outgoing shipments, including the preparation of packing lists and necessary documentation.
  • Regional Replenishment: Support our regional hubs to ensure they are consistently stocked with essential service components to minimize downtime.

• Logistics Proficiency: Solid understanding of shipping carriers, transit times, and shipping software.
• Technical Savvy: Expert-level experience with Inventory Management Systems (IMS) or ERP software (e.g., Salesforce, SAP, or Business Central).
• Physical Capability: Ability to lift up to 30 lbs and remain on your feet for extended periods in a warehouse environment.
• Attention to Detail: A "zero-error" mindset regarding SKU numbers, quantities, and shipping addresses.

• Experience: 3–5 years in warehouse management, inventory control, or logistics.
  

WORK ENVIRONMENT

• On-site role based in Austin, TX

• Inventory Accuracy: Maintain a >99% accuracy rate between physical and digital stock.
• Order Cycle Time: Minimize the time from "order received" to "out the door."
• System Uptime: Happy robots with the parts they need, exactly when they need them.

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 30 pounds at times
• Must be able to stand and walk on manufacturing floors for extended periods during supplier visits
• Vision to read printed materials, a computer screen, and inspect parts and assemblies
• Hearing and speech to communicate