At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
An exciting opportunity exists on our Customer Team. Hi Marley is seeking an Integration Manager to lead our Integrations team through our next phase of customer growth and the expansion of our partner ecosystem. You and your team deliver integrated experiences that help make the jobs of insurance professionals easier and the experience of policyholders better. You will work as a trusted partner to our Product and Engineering teams to drive our integration strategy into the future. If you are an excellent leader with that unique blend of technical acumen, process orientation, and excellent communications skills, we would love to have you join the team.
What You’ll Do:
- Develop, lead, and maintain an integration strategy and roadmap aligned with overall business objectives and technical direction.
- Serve as a key driver in shaping Product requirements to ensure integrations are both successful and scalable.
- Define internal and customer facing processes and information flows, considering carrier and partner needs, variations in Hi Marley products and solutions, and the interaction model with Product and Engineering.
- Manage relationships with customers and partners, ensuring smooth and efficient integration processes.
- Oversee the planning, execution, and completion of integration projects and technical support needs, ensuring adherence to timelines, budgets, and quality standards.
- Identify, prioritize, and resolve needed improvements to workflows and product offerings to continuously improve.
- Maintain clear and comprehensive documentation of integration processes, configurations, and solutions, ensuring traceability and knowledge sharing.
- Collaborates with stakeholders to understand business needs and translate them into technical requirements for integration projects.
- Support effective performance of the team through activities like coaching, development, and capacity management.
What We’re Looking For
- Technically Oriented: Strong understanding of RESTful APIs, authentication methods, and webhook functionality, including how data flows between systems. They should be able to read and interpret API documentation, test endpoints using tools like Postman, and troubleshoot integration issues using logs and monitoring tools.
- Leadership: Proven experience managing and leading a team, with the ability to mentor and grow team members while fostering a collaborative and high-performance environment.
- Process Oriented: Experience with developing and implementing processes for scale. Including but not limited to: methodologies for validation of changes, project planning, etc.
- Curious: A natural investigator with troubleshooting/analysis skills and technical aptitude. Ability to navigate data and people to find answers.
- Excellent Communication: Excellent ability to communicate concepts effectively to both technical and non-technical stakeholders.
- Customer-Centric: Empathetic, positive attitude with a passion for customers success. Orients problem solving around the needs of customers first before contemplating other important criteria and rationale
- Adaptable: Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment.
- Collaborative: Thrives in a collaborative environment and enjoys working with cross-functional teams in a fast-paced, high growth environment. Works effectively with others to achieve shared goals, fostering open communication, teamwork, and mutual respect
- At this time, we are only able to consider candidates who are currently authorized to work in the U.S. and will not require sponsorship now or in the future.
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Top Skills
Hi Marley Boston, Massachusetts, USA Office
10 Post Office Square, Boston, MA, United States, 02109
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