At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
As we continue to grow, we have an exciting opportunity for a technical professional to join our Customer Delivery and Deployment Team as an Integration Consultant, you will play a key role in delivering seamless, scalable integration experiences for our customers and partners. This Professional-level individual contributor role owns customer integration execution from onboarding through ongoing optimization.
You will operate with autonomy, lead customer-facing integration conversations, and serve as a trusted technical advisor. Working closely with Customer Success, Product Management, Engineering, and Sales, you will drive successful integration outcomes while proactively identifying opportunities to improve performance, scalability, and customer value. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.
What You’ll Do:
- Own and lead customer integrations, ensuring reliable implementation and long-term integration health.
- Engage directly with customer IT teams to design, configure, test, and troubleshoot REST API, webhook, SSO, and SFTP integrations.
- Lead customer-facing technical conversations across phone, video, email, and in-person meetings, translating complex technical concepts into clear, actionable guidance for technical and non-technical audiences.
- Build consultative relationships with customers, anticipating needs and recommending integration optimizations.
- Collaborate closely with Support, Product, and Engineering to triage and resolve integration issues, advocating for customer needs when appropriate.
- Maintain and improve integration documentation, including technical specs and support documentation
- Participate in QA testing of new integration features to better understand functionality and downstream impact
- Stay current with emerging technologies, including AI and automation trends, and identify opportunities to improve integration workflows and customer outcomes.
What We’re Looking For:
- 3+ years of experience in SaaS integrations, API implementation, or technical consulting roles.
- Strong working knowledge of REST APIs, authentication methods (OAuth, API keys), webhooks, and integration troubleshooting tools (e.g., Postman).
- Experience leading customer-facing technical conversations independently.
- Strong analytical and root-cause troubleshooting capabilities.
- Ability to operate autonomously while collaborating cross-functionally.
- Clear, confident communicator across technical and non-technical audiences.
- Comfort working in a fast-paced, high-growth startup environment.
- Experience in insurance or P&C technology ecosystem preferred.
- Exposure to AI/ML tools and automation technologies a plus.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$71,600-$132,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Top Skills
Hi Marley Boston, Massachusetts, USA Office
10 Post Office Square, Boston, MA, United States, 02109
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