Insurance Billing Specialist

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.

What the Role Is

In 2023, Babylist expanded into the healthcare and wellness industry with the launch of Babylist Health, following our strategic acquisition of a durable medical equipment company. Babylist Health has been live and growing ever since, opening new opportunities to deliver health services and products for people in this life stage.

At Babylist Health, we envision insurance transparency for all our patients and our Insurance Billing Specialist will conduct in depth insurance verification to achieve just that. This is a new role within the Babylist Health insurance billing and eligibility team where you’ll be able to bring your expertise and create a positive impact within our insurance eligibility and billing processes/procedures. This person will report directly to the Insurance Claim Recovery Manager and will work closely with other departments to provide the best possible patient experience.

Who You Are

• You have expert knowledge of commercial insurance billing and benefit investigations via phone and online
• You have at least 2 years of hands-on, professional insurance billing and eligibility experience
• You are skilled in pre-certification requirements, documentation collection, and submission processes
• You have a strong understanding of CPT, HCPCS, and ICD-10 coding for accurate claims processing
• You are proficient in interpreting EOBs, identifying coverage, payments, denials, and patient responsibility
• You have the ability to work independently with strong multitasking, prioritization, and adaptability skills; you are also a collaborative team player
• You are experienced in appeals and denials management, including drafting appeal letters and payer follow-up
• You are knowledgeable in medical terminology, insurance benefit language, and regulations (HIPAA, ERISA, ACA)
• You have high attention to detail and accuracy in documentation to ensure clean claims and verification records
• You are an effective communicator with patients, providers, and payers; skilled in conflict resolution and de-escalation
• You are proficient with Microsoft Office, CRM/ticketing systems, collaboration tools (Slack, Teams, Zoom), and EHR/EMR platforms

How You Will Make An Impact

• Provide outstanding customer service to resolve any insurance related inquiries and post-shipment patient contact
• Bring your commercial billing insurance knowledge and create a positive patient experience and obtain additional information to verify benefits for a smooth process
• Follow up on outstanding claims (30+ days) via phone and online systems to ensure timely reimbursement and identify denial patterns
• Review, correct and submit claims rejected by the clearing house and provide any timely updates/follow up as needed

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact
• We believe in exceptional management 
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist follows a market-based approach to compensation, with pay varying based on location, experience, and qualifications. In compliance with applicable pay transparency laws, the starting salary range for this role is $52,082.00 to $78,227.00 , representing the lowest to highest compensation we reasonably expect to offer for this position.

Your starting salary within this range will be determined based on your skills, experience, and work location, with future adjustments informed by role growth, performance, and internal pay equity. Babylist is committed to supporting career progression and recognizes the value of performance-based advancement

In addition to competitive pay, Babylist offers equity, bonus opportunities, and a comprehensive benefits package, including company-paid health, dental, and vision insurance, 401(k) matching, flexible spending accounts, and paid leave, including PTO and parental leave.

👉 Please note: This application will close on August 28th at 5:00 PM PT.

Interview Process & Data Use
To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.

Official Communication
All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify legitimate opportunities, visit our careers page.

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