Auto Insurance Advisor, Customer Implementation Project Manager

Salary Range: $90,000.00 - 115,000.00
Who we are:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.
What You'll Do:
The Project Manager resides within the Customer Implementation Services Team, working closely with internal SambaSafety and customer stakeholders to guide, consult, and delight customers through their implementation lifecycle. This role requires an experienced Project Manager who combines strong organizational and communication skills and has strategic experience working with stakeholders ranging from C-Suite to individual contributors. The ideal candidate must bring insurance industry experience and insight, along with an incredibly positive attitude. This role will focus on implementing SambaSafety's enterprise insurance customers (both commercial and personal lines). The Project Manager will help create efficiencies through the insurance lifecycle (quote/bind/renew), assist in risk mitigation, and ensure our capabilities are used optimally to reduce costs for our customer. Additional daily activities include leading customer-facing sessions to understand business requirements and desired outcomes while consulting on SambaSafety's best practices.
Key Responsibilities:

• Customer Advocacy
  1. Develop a comprehensive understanding of the customer's needs and priorities to achieve success
  2. Consult, obtain, and document customer goals, business requirements, timelines, and key deliverables
  3. Help guide the customer toward best practice approaches recommended by the SambaSafety team
• Stakeholder & Change Management
  1. Support and manage multiple, simultaneously large customer implementations, each containing numerous different internal and external stakeholders
  2. Anticipate risks and bottlenecks, explore contingencies, and provide escalation management internally and externally with our customers
  3. Lead structured and regular communication with stakeholders, anticipating their questions, providing customer feedback, and ensuring customers' needs are addressed
• Project Governance & Delivery Enablement
  1. Define, estimate, and schedule project milestones, tasks, priorities, and interdependencies
  2. Recommend and implement plans that are structured and disciplined, yet smartly flexible to absorb change
  3. Embraces continuous learning and knowledge-sharing in a fast-paced, ever-evolving environment
  4. Establish and maintain implementation metrics and project documentation, including plans, schedules, status report, and meeting minutes

Core Competencies:

• Customer-Centric Mindset: Passionate about achieving customer objectives with a focus on quality and long-term value
• Influence Without Authority: Skilled at guiding and aligning stakeholders without formal authority
• Proactive and Action-Oriented: A self-starter who takes initiative, embraces ambiguity, and isn't afraid to roll up their sleeves
• Consultative and Curious: Deeply inquisitive with a consultative approach to problem-solving and stakeholder engagement
• Strategic and Detail-Oriented: Sharp business judgment with the ability to zoom in on details while keeping the big picture in focus
• Autonomous and Adaptable: Comfortable working independently in dynamic environments with shifting priorities and new technologies
• Collaborative Resource Coordination: Able to effectively coordinate resources across multiple levels of the organization
• Creative Problem Solver: Strong troubleshooting skills and a knack for finding innovative solutions
• Exceptional Communicator: Excellent written and verbal communication skills tailored to diverse audiences
• Multitasking and Prioritization: Capable of managing multiple tasks and priorities with composure and efficiency
• Positive Team Presence: Fun, outgoing, and brings a great sense of humor to team dynamics

Required Skills:

• 2-3 years of insurance experience with a solid understanding of the industry and insurance life cycle, while working hands-on with customers in a fast-paced, high-growth environment
• 3-4 years of global business practices, including customer expectations, regulatory requirements, and customer success norms
• 5+ years of experience in project management and customer experience within a SaaS or technology-driven company
• PMP, SCRUM, or Agile certifications preferred
• Self-directed with a high level of initiative and a "can do" attitude, but open to feedback and a strong desire to learn

Benefits and Perks:

• Flexible and generous Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag & SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!