Instructional Support Specialist (Remote)

Achievable exam preparation (https://achievable.me) is looking for a curious, empathetic, and driven Instructional Support Specialist to help our students succeed. In this full-time role, you’ll act as a frontline guide for learners navigating high-stakes exam prep, ensuring they stay on track, understand the material, and pass with confidence.

You’ll be part coach, part tutor, and part content detective, working closely with our learners and internal team to improve the clarity and impact of our courses.

Schedule & Flexibility

To best support learners when they’re most active, this role requires working at least a half day on either Saturday or Sunday, plus four weekdays (or three if both weekend days are worked). Beyond that, your schedule is flexible, so long as you’re targeting around 40 hours per week and maintaining prompt, helpful support while online. We value outcomes, responsiveness, and collaboration more than rigid hours.

Key Responsibilities

• Learner Support: Serve as the go-to expert for student questions, helping them overcome roadblocks and build confidence.
• Continuous Learning: Deepen your knowledge across diverse fields, such as finance and medicine, to better support learners, becoming a micro-expert on topics you've just learned.
• Content Collaboration: Work with professional tutors and subject matter experts to review complex material and ensure our courses meet current exam standards.
• Content Clarification: Use learner feedback to flag confusing areas and clarify our course content.
• Platform Insight: Monitor how learners interact with our platform and propose improvements to boost engagement and outcomes.
• Course Maintenance: Help keep our materials aligned with evolving exam requirements through proactive research and student feedback.

Qualifications and Skills

• Passion for helping others learn, with excellent communication and interpersonal skills
• Strong written English and the ability to explain complex ideas clearly and concisely
• A proactive, problem-solving mindset and comfort working independently
• Willingness to dive into new topics, learn fast, and teach others
• Experience in tutoring, teaching, customer success, or content creation is a plus, but not required
• A Bachelor’s degree in English, Communication, or a related academic field is recommended.

Company Culture

• At Achievable, we encourage personal development and continuous improvement
• Collaboration is a cornerstone of our culture, and we support each other in all aspects of the company to create the best possible experience for our customers.
• We strive for excellence in everything that we do, whether it's projects that we’re working on or interactions with each customer.
• We’re committed to designing accessible, captivating educational journeys for our learner community.
• Transparent and inclusive dialogue is not just encouraged but celebrated.
• We believe in a robust balance between professional commitments and personal well-being.

Benefits Package

• A competitive starting salary that grows with your experience and commendable performance.
  • Range: $50,000 - $60,000
• Comprehensive healthcare reimbursement, inclusive of spouse/family plans.
  • QSEHRA reimbursement up to $6,350 (individual) or $12,800 (family) per year
• Ample paid vacation, recognized company holidays, and provisions for physical and mental health.
  • About six weeks (29 days) of paid time off per year
• The liberty to work remotely, embracing flexible hours aligned with your personal schedule.
• Opportunities for professional growth, supplemented by educational allowances.

Achievable invites you to bring your unique expertise to our team. If this role speaks to your ambitions, we look forward to hearing from you