The Inside Sales Representative supports the Advanced Technology Sales Team by managing product orders, customer interaction, quotes, and maintaining product knowledge.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The role of the Inside Sales Representative (ISR) is to maximize the productivity of our Advanced Technology Sales Team. Primarily by partnering with and providing support to our Client Executives in addition to other Field Sales Coworkers.
* What you will do:
* Prepares and distributes product configurations and customer quotes utilizing on-line tools.
* Provides accurate and timely ordering of products via SPS and AS400 systems.
* Direct interaction with customers to provide order status updates, quotes or other requests.
* Handles return merchandise authorizations.
* Coordinate the scheduling of hardware with services.
* Check for all applicable rebates and promotions.
* Customer Service - Providing consistent status updates for orders, quotes or other requests.
* Understand how to do a configuration based on best practice standards in regards to configuring hardware accurately and properly.
* Attend weekly branch office huddles in person or via phone if remote to further build relationships with sales team.
* Understand and maintain in depth knowledge of relevant products, promotions and announcements.
* Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
* Complete Partner Product accreditation when applicable.
* Build customer relations so you can be 2nd in command when the ATAE is traveling or out of the office.
* Being proactive with providing pertinent information to a client that may affect their business.
* Develop good working relationships with internal departments.
* Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.
* What we expect of you:
* Technology industry experience or 2 years of sales experience (non-retail).
* Working knowledge of Office applications.
* Excellent communications skills, detail oriented, effective interpersonal skills, and energetic and enthusiastic individual.
* Demonstrate ability to multitask.
* Confident with customer interactions.
* Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
* Ability to make decisions which have moderate impact on immediate work unit.
* Ability to understand, remember and communicate routine, factual information.
* Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites.
* College Degree.
* Prior experience in selling computer hardware, software, solutions or services is necessary.
* Certifications in Advance Technology (Cisco).
* 3 years of work experience within the AT industry.
* Working knowledge of internal CDW systems (AS400 / SPS). Pay range: $40,000 - $56,000, depending on experience and skill set Annual bonus target of $20,000 subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The role of the Inside Sales Representative (ISR) is to maximize the productivity of our Advanced Technology Sales Team. Primarily by partnering with and providing support to our Client Executives in addition to other Field Sales Coworkers.
* What you will do:
* Prepares and distributes product configurations and customer quotes utilizing on-line tools.
* Provides accurate and timely ordering of products via SPS and AS400 systems.
* Direct interaction with customers to provide order status updates, quotes or other requests.
* Handles return merchandise authorizations.
* Coordinate the scheduling of hardware with services.
* Check for all applicable rebates and promotions.
* Customer Service - Providing consistent status updates for orders, quotes or other requests.
* Understand how to do a configuration based on best practice standards in regards to configuring hardware accurately and properly.
* Attend weekly branch office huddles in person or via phone if remote to further build relationships with sales team.
* Understand and maintain in depth knowledge of relevant products, promotions and announcements.
* Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
* Complete Partner Product accreditation when applicable.
* Build customer relations so you can be 2nd in command when the ATAE is traveling or out of the office.
* Being proactive with providing pertinent information to a client that may affect their business.
* Develop good working relationships with internal departments.
* Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.
* What we expect of you:
* Technology industry experience or 2 years of sales experience (non-retail).
* Working knowledge of Office applications.
* Excellent communications skills, detail oriented, effective interpersonal skills, and energetic and enthusiastic individual.
* Demonstrate ability to multitask.
* Confident with customer interactions.
* Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
* Ability to make decisions which have moderate impact on immediate work unit.
* Ability to understand, remember and communicate routine, factual information.
* Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites.
* College Degree.
* Prior experience in selling computer hardware, software, solutions or services is necessary.
* Certifications in Advance Technology (Cisco).
* 3 years of work experience within the AT industry.
* Working knowledge of internal CDW systems (AS400 / SPS). Pay range: $40,000 - $56,000, depending on experience and skill set Annual bonus target of $20,000 subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
As400
Cisco
Office Applications
Sps
Similar Jobs at CDW
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The IBM Business Development Manager supports education business growth by collaborating with sales teams, building partner relationships, and maximizing revenue opportunities.
Top Skills:
Business DevelopmentIbm SoftwareMarketingTechnical Sales
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The IBM Business Development Manager drives growth in the Education business by optimizing sales opportunities, building relationships, and collaborating with sales teams and partners.
Top Skills:
Ibm SolutionsSales Strategies
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The IBM Business Development Manager drives growth in the Education sector by optimizing sales opportunities, building relationships, and forecasting sales targets while collaborating across various teams.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
