- Build strong relationships with customers through regular communication via phone and email.
- Coordinate order scheduling and resolve issues such as back orders or delivery delays.
- Ensure accuracy in data entry for quotes and orders based on take-off specifications.
- Support account managers by helping fulfill customer requests and troubleshoot problems.
- Collaborate across departments including sales, shipping, and product management.
- Communicate updates to customers through bulletins, brochures, and program information.
- Participate in product training and attend trade shows or product launches as needed.
- Contribute to team success by meeting individual goals and supporting team objectives.
- High school diploma or equivalent required.
- 2+ years of customer service experience, preferably in a sales or construction-related environment.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work independently in a fast-paced setting.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with business software is a plus.
- Competitive pay
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Health savings account with company contribution
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee stock purchase program
- Education reimbursement
- Wellness programs and more
Hourly/Salary Pay Range: $45,000-$50,000
annually dependent on experience*
*pay range may be adjusted depending on cost of living
Bonus/Incentive Pay: The percentage of incentive compensation that may be earned varies based on the customer account classification and is calculated based on collected gross profit.
Benefits currently offered to our employees:
• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits
The Company is an Equal Opportunity Employer.
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