Infrastructure Systems Analyst

About MassArt:
 

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.  

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description:
 

Collective Bargaining Agreement: This position is governed by the APA collective bargaining agreement

Salary Range: $95,000 to $101,700, commensurate with experience.

The Infrastructure Systems Analyst is a key member of the Infrastructure Team, responsible for ensuring the reliability, security, and performance of the college's core technology infrastructure. This includes servers, networks, Wi-Fi, cloud platforms, storage, firewalls, telecom/VoIP systems, and collaboration with Public Safety for IT-enabled physical security systems such as cameras and access controls.

This position focuses on the planning, implementation, maintenance, and continuous improvement of enterprise systems, network architecture, data center operations, and cloud-based services. The role requires strong technical expertise and active participation in projects to align infrastructure strategy with institutional goals.

SUPERVISION RECEIVED:   Deputy Chief Information Officer 

DUTIES AND RESPONSIBILITIES:

• Infrastructure Operations: As a member of the Infrastructure Team, provides assistance with all day to day department operations. Provides technical support to area experts in troubleshooting and maintaining all network, computing, cloud infrastructure and collaboration suites.
• Enterprise Backup: Responsible for server and storage backup hardware and procedures, ensures reliability and availability of critical enterprise data.
• Telecommunications Operations: Responsible for maintenance and operations of College telecommunications systems. Performs adds/moves/changes and coordinates with outside vendors for installation and upkeep.
• Physical infrastructure: Coordinates installation and maintenance of cabling, uninterruptible power supplies and associated datacenter infrastructure with Technology department and outside vendors.
• Network Support: Assists Infrastructure Team members in maintaining essential network services and protocols including wired and wireless networking, DNS, DHCP, etc. Maintains day to day operations of network support and troubleshooting, ensures network uptime and health.
• Systems support: Assists other Infrastructure Team members in administration of virtualization platforms, cloud computing and data storage systems.
• Incident Response: Acts as an escalation point for major outages, infrastructure incidents or cybersecurity responses.
• Budgeting and expenditure: Assists with infrastructure expenditures and provides input for budget recommendations related to refresh cycles including contract renewal and licensing.
• Project Management: Participates in cross-functional projects involving infrastructure and integrations to ensure technical feasibility and successful implementation.
• Cybersecurity: Collaborates with IT Security and Client Services to align infrastructure with cybersecurity requirements and end-user needs.
• External Networking: Acts as liaison to Colleges of the Fenway Network Managers group. Participates in meetings and contributes to planning, maintenance, and design of the Colleges of the Fenway Area Network (COFAN).
• Public Safety Coordination: Supports IT-enabled security systems including cameras and access controls. Collaborates with campus security to ensure system availability and compliance.
• Criminal Justice Information Services: Serves as the CJIS Technical Representative to support MassArt Public Safety.
• Perform additional duties as assigned by the Deputy Chief Information Officer or Chief Information Technology Officer (CITO)

Requirements:
 

QUALIFICATIONS:

• Bachelor's degree in Information Technology or related field (or equivalent experience).
• 3+ years of experience in infrastructure systems administration and support.
• Proficiency in networking, virtualization, cloud services, and storage technologies.
• Familiarity with firewalls, VoIP systems, and security systems integration.
• Strong troubleshooting and problem-solving skills.
• Ability to work collaboratively across teams and manage multiple priorities.
• Must be able to work a flexible schedule, including early mornings, evenings and weekends as required.
• Must be able to routinely lift and carry equipment weighing up to 50 pounds; stoop, bend, stretch, crouch and crawl to install and maintain service network infrastructure, including under desks and in crawl spaces; and travels to various locations to conduct assessments and site inspections on network equipment.
• Ability to pass additional background check required by CJIS 

PREFERRED SKILLS:

• Experience with hybrid cloud environments and virtualization platforms
• Experience with Extreme Networks wired and wireless platforms.
• Experience with Fortinet network security platforms.
• Knowledge of IT security best practices and compliance standards.
• Familiarity with CJIS and physical security systems requirements.
• Higher Education technology support experience

Additional Information:
 

 Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here.

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions:
 

Please provide a cover letter and resume.

Please see here for the job posting and if you consider to apply use this link: http://massart.interviewexchange.com/jobofferdetails.jsp?JOBID=197127