Infrastructure Operations, Senior Associate

Who we are looking for

The Support team is responsible for applications within State Street that records Investor information and transactions and automates fee calculations for NAV Accounting/Allocations for Hedge & Private Equity funds. The role will involve dealing with daily queries from all departments within the Alternate Investment Division, and either providing resolution, or escalating the issues to the Development Team. The candidate may also work with the Business and Technology teams to help define the requirements for new projects and verify that the delivered functionality meets those requirements. A successful candidate will have the opportunity to develop an in-depth knowledge of Hedge fund and Private Equity structures

Why this role is important to us

The team you will be joining is a part of Production Management, a function that is vital to the company as we support and help keep the business running smoothly for client deliverables.

What you will be responsible for

• Service to Users based on tickets received in from Business

• Address application issues and queries that come via tickets, emails, phone calls and automated alerts

• Proactively take steps to reduce number of issues from users by looking for permanent solutions and/or automating processes

• Plan and manage the daily tickets, processes and tasks and the effective utilization of resources with the support of the Manager

• Ensure adherence to AIS / State Street internal policies and procedures

• Set and maintain standards of personal and professional performance/behavior

• BA work – creating defect stories with details and expectations for developers to work on. Work with internal  business and development on ad-hoc queries.

• Application checkouts (on rotation) – weekly for Start of Week validations to ensure application is operational for the business and after any application release

What we value

• Ability to work independently while meeting tight deadlines • Ability to multi-task and balance multiple issues while all the time retaining strong customer focus and maintaining service quality

• Flexibility to be crossed trained and support other applications as appropriate

• Hedge Fund Accounting knowledge

• Strong numerical, analytical and problem resolution skills

• Understanding of Nav processing for various fund structures, and Fee calculations,

Incentive and Management fees

• Understanding of Profit and loss allocations and Rate of Returns

• Good communication skills

• Experience in trouble shooting applications and supporting people remotely

Education & Preferred Qualifications

• BA in Finance / Accounting or equivalent

• Approximately 3-5 years related experience in a Hedge fund accounting or investor

services environment. Knowledge/experience of Investor information and transactions,

fund structures, fee calculations for NAV Accounting.

• Business Analysis experience working with Business and Developers on new

development, enhancements or fixes for the functionality or reports within the

Applications. Ability to write stories, acceptance criteria, test and provide feedback to

the developers.

Salary Range:

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.