Infrastructure Engineer - Packaging Services Organization

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
An Infrastructure Engineer in the Packaging Services Organization prepares, configures, and maintains software packages for deployment within the environment. This role ensures applications are delivered reliably, securely, and efficiently to end users. The Infrastructure Engineer works with various teams to manage the lifecycle of desktop applications, from packaging and testing to deployment and support.
Key Responsibilities
• Create and customize installation packages for commercial and in-house applications using tools like Microsoft Configuration Manager (MECM/SCCM), Intune, AdminStudio, InstallShield, and MSI.
• Manage application upgrades, updates, and patches, keeping documentation and version control up to date.
• Test packaged software to verify proper installation and compatibility, resolving conflicts as needed.
• Work with deployment teams to roll out applications, troubleshoot errors, and support users after deployment.
• Write and maintain automation scripts (PowerShell, VBScript, Batch) to streamline packaging and deployment.
• Ensure all packages follow security policies and compliance requirements.
• Document packaging processes and troubleshooting steps for team use.
• Communicate with software owners, vendors, end users, and other IT staff to gather requirements and provide updates.
• Keep up with new packaging tools and best practices to improve efficiency and quality.
Required Qualifications
• Bachelor’s degree in IT or equivalent experience.
• Experience with software packaging and deployment in Windows environments.
• Extensive experience with tools like Microsoft Configuration Manager (MECM/SCCM), Intune, AdminStudio, InstallShield, and MSI.
• Deep knowledge of scripting languages (PowerShell, Batch, and VBScript).
• Understanding of Windows desktops, servers, and Active Directory.
• Strong problem-solving, communication, and time management skills.
Preferred Qualifications
• Industry certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
• Knowledge of virtualization and cloud desktop solutions.
• Familiarity with ServiceNow.
Core Competencies
• Expert level understanding of packaging tools and scripting.
• Ability to adapt to new tools and requirements.
• Ability to identify the best practices for varying packaging scenarios.
• Teamwork and collaboration skills.
• Customer service focus.
• Proactive at improving processes.
Typical Duties
• Review packaging requests and collaborate with software owners to clarify requirements.
• Evaluate and test installers for compatibility.
• Build standard MSI, MST, or script-based packages.
• Test packages in controlled environments.
• Troubleshoot and fix software conflicts.
• Update packages as needed.
• Coordinate and monitor deployments with partner teams.
• Document processes and contribute to team knowledge.
• Support improvement projects and help train staff.
Work Environment
• Hybrid work arrangements (3 days in-office, 2 remote).
• Some after-hours work may be needed for priority incident support.
*** PNC will not provide sponsorship for employment or participate in STEM OPT for this position ***

Job Description

• Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
• Develops software components and hardware for projects; aligns these with business strategies and objectives.
• Independently solves common problems and updates applications with new technology.
• Collaborates with engineers, architects, developers and other staff to meet project objectives.
• Analyzes the technological needs of customers and provides ongoing support for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsCompetitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

CompetenciesApplication Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Pay Transparency

Base Salary: $55,000.00 – $152,375.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/27/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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