Infrastructure End User Services Engineer

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

Position Overview

We are seeking a highly skilled and motivated Infrastructure End User Services Engineer to join our IT team. The ideal candidate will be responsible for managing and supporting end-user services across our global operations. This role requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced, dynamic environment.

Primary Duties

• Print and Mobile Device Management: Manage and support print and mobile environments, ensuring seamless integration and functionality within the manufacturing environment.
• Desktop Support: Provide advanced technical support for desktop systems, including hardware, software, and peripherals, to ensure optimal performance and user satisfaction.
• Global Coordination: Collaborate with regional IT teams to standardize device configurations and ensure consistent support across all locations.
• System Maintenance: Perform regular maintenance, updates, and patches to ensure security and functionality.
• Troubleshooting: Diagnose and resolve complex technical issues related to end user solutions, both remotely and on-site.
• Documentation: Maintain detailed documentation of device configurations, procedures, and troubleshooting steps.
• Project Management: Lead and participate in IT projects related to end user solutions, including upgrades, migrations, and deployments.
• Compliance: Ensure all systems comply with company policies, industry standards, and regulatory requirements.

Minimum Requirements

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience: Minimum of 5 years of experience in end-user services support or a similar role, preferably in a global manufacturing environment.
• Technical Skills: Proficiency in print management, mobile device management, and the Microsoft ecosystem including Windows systems, Microsoft 365 services, Azure, Entra Identity, Purview, and Autopilot. Working knowledge of management platforms such as Intune, Ivanti Endpoint Manager, HP Webjet Admin, Universal Print, etc. Experience with PowerShell and application packaging is a plus.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels of the organization.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Teamwork: Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Travel: Willingness to travel internationally as needed, up to 20% of time.

Preferred Requirements

• IT Infrastructure experience (server, network)
• IT experience in a manufacturing environment
• Experience with collaboration solutions, RF scanners, virtual desktop environments, desktop application management

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H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.