Infrastructure Administrator

CampusWorks is seeking an Infrastructure Administrator to deliver network and systems solutions for higher education client institutions. The Infrastructure Administrator collaborates with engineers to maintain infrastructure components, troubleshoot system and network issues, and provide essential technical support. This is a great opportunity for hands-on experience with cutting-edge technologies in a supportive, growth-oriented environment.

Responsibilities

• Administer mission-critical Windows-based servers in virtual and Azure environments.
• Conduct basic server maintenance and updates for Windows and Linux environments, supporting virtualized and on-premise systems under senior engineer guidance.
• Participate in setting up and maintaining user access and permissions to ensure secure and organized data access for managed services clients.
• Monitor systems using tools such as ConnectWise, SolarWinds, or similar platforms. Help identify potential issues and escalate complex problems to senior team members.
• Collaborate in troubleshooting connectivity issues, user access issues, and application errors by analyzing network data, logs, and configuration settings.
• Follow security best practices in system and network configurations. Apply routine patches, updates, and system adjustments to align with compliance standards such as FERPA and GLBA.
• Assist with periodic security audits, helping document findings and taking remedial steps to ensure systems remain secure and compliant.
• Maintain accurate records of system and network configurations, support requests, and troubleshooting processes to enhance knowledge-sharing within the team.
• Update infrastructure documentation under senior supervision, ensuring it reflects current configurations and setup processes.
• Provide guidance for onsite support staff, providing technical knowledge and hands-on guidance to ensure effective knowledge sharing and continuity.
• Occasional travel to clients sites, as needed.

Qualifications & Requirements

• Hands-on experience with Windows and Linux server environments.
• Exposure to virtualized environments, such as VMware or Hyper-V.
• Foundational knowledge of Microsoft Azure.
• Intermediate level experience configuring and troubleshooting Active Directory Services and Azure User Management, including AD administration, user account creation, Azure RBAC, OUs, security classes, and distribution lists.
• Experience with messaging systems such as Exchange and Microsoft 365.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Proven ability to collaborate effectively across departments, with an emphasis on aligning infrastructure solutions with business objectives.
• Commitment to delivering high-quality technical solutions that meet client needs and enhance user experiences.
• Adaptability to changing client requirements and industry standards.
• Enthusiasm for staying updated on emerging technologies and best practices in infrastructure engineering.
• Strong commitment to technical excellence and a proactive approach to self-improvement and knowledge-sharing within the team.
• Associate’s degree in a related field or equivalent professional work experience.
• 1 year of experience working in a technical IT role (e.g. desktop technician)




Preferred Qualifications:

• Bachelor’s degree in a related field.
• Experience within a managed services environment.
• Experience working in higher education.
• Experience working remotely from home.
• Experience with Azure or AWS.
• Relevant certifications such as Microsoft 365, VMware VCP, Azure Fundamentals, Veeam VMCE or equivalent experience with multi-vendor environments. 

What You Can Expect from Us

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm,  provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada.  With the nature of our clients’ work evolving quickly,  we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients. 

A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.

A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.

Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.

A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

 At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk!  If you’re a close but not exact match with the description, we hope you’ll still consider applying.  

About CampusWorks

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential

Friendly Note to External Agencies:

At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.

CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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