Information Technology Intern
What is iManage U?
iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand. iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way! This year, our paid internship program will kick-off on Monday, June 8th and will run through Thursday, August 13th.
This internship will be based out of our downtown Chicago office, with activities requiring in-person presence.
Goals of the Program:
- iM Making An Impact: Leave your mark on your team by owning and completing assigned projects
- iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people
- iM A Connector: Meet & connect with as many interns and iManage employees as possible
- iM Inspired: Learn from our leadership team and ask questions during our lunch and learns
- iM Social: Enjoy intern events, and everything iManage has to offer this summer
You will gain hands-on experience across multiple areas of IT operations, including service desk support, infrastructure management, enterprise systems administration, and workplace technology enablement. This role provides exposure to the full spectrum of IT functions that keep a modern technology company running.
You’ll work alongside experienced IT professionals to support end users, maintain systems, assist with infrastructure projects, and help implement technologies that enhance employee productivity. This internship is designed to build a strong technical foundation while developing your problem-solving, communication, and project management skills.
We are furthermore expanding the candidate’s personal technical abilities, while empowering a path for continued growth within the technology space.
iM Responsible For...
- Service Desk Operations: Provide first-line technical support to employees, respond to service requests, troubleshoot hardware/software issues, and escalate complex problems to appropriate teams
- Infrastructure Support: Assist with network monitoring, server maintenance tasks, backup verification, and infrastructure documentation projects
- Enterprise Systems: Support administration of enterprise platforms including Active Directory, Microsoft 365, endpoint management tools, and identity management systems
- Workplace Technology: Deploy and support conference room technologies, collaboration tools, and productivity applications; assist with technology onboarding for new employees
iM Qualified Because I Have...
- Currently pursuing a bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or related field
- Strong interest in learning about IT operations, systems administration, and enterprise technology
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences
- Comfortable working in a collaborative team environment and taking initiative on projects
- Working knowledge of Microsoft Windows, macOS, Microsoft 365, and common business applications
- Familiarity with IT service management principles and ticketing systems (experience with FreshService or similar tools is a plus)
- Basic understanding of networking concepts, virtualization, cloud services, or scripting/automation (preferred but not required)
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
About iManage…
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
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