Administer and configure the Incentive Compensation Management system (ICM): manage data integrations, SQL development and tuning, load testing, portal configuration, user readiness content, technical support liaison, and advise on strategic incentive and sales performance initiatives.
The Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:
- Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System
- Design and develop configuration changes, workflows, and templates/forms
- Administer and Configure user web portal
- Create and maintain Data Integration interfaces
- Create, modify and maintain SQL and tune performance
- Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance
- Liaison with server/network/security support teams when application delivery is affected
- Help create quick reference guides or content for colleague readiness
- Strategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.
Required Skills / Experience:
- Demonstrated ability/understanding of databases & ETL tools like SQL, Python and Alteryx
- Demonstrated ability/understanding of Incentive Compensation Management Systems (NICE, Varicent f/k/a IBM ICM, SAP f/k/a Callidus, etc.)
- Program management - Demonstrated ability to execute in large change initiatives
- Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
- Self-thinker able to work through issues and escalate only when appropriate
- Strong oral communication skills & executive presence
- Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"
- Ability to act as internal consultant, building relationships with partners, understanding requirements
- Ability to translate complex data with visualization tools and techniques for the business understanding
- Service Level Management - ability to manage competing priorities while meeting negotiated SLAs
Preferred Skills / Experience:
- 5+ years of financial services experience overall - broad-based financial services experience in variety of customer facing leadership or technical roles
- 5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives
- 5+ years experience in customer facing front-line role and/or roles supporting front-line
- 5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)
- Agile Kanban
Education:
Bachelor's Degree required
FINRA Affiliation required
Hours & Work Schedule
Hours per week: 40
Work Schedule: 8:00am - 5:00pm, Monday - Friday
Top Skills
Sql,Python,Alteryx,Varicent,Ibm Icm,Nice,Sap Callidus,Microsoft Project,Excel,Visio,Powerpoint,Word,Etl,Icm
Citizens Boston, Massachusetts, USA Office
28 State St, Boston, MA, United States, 02109
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