Inbound Sales Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Are you excited by the challenge of turning inquiries into loyal customers? As an Inbound Sales Representative on our Community Solutions team at Spectrum, you'll be the driving force in converting potential leads into satisfied customers. Your role in promoting and selling our comprehensive suite of products will directly contribute to solutions our growth and success. By providing exceptional service and solutions, you'll make a significant impact on customer satisfaction and our community outreach. Join us in shaping the future of connectivity and making a real difference in people's lives.
What Our Inbound Sales Representatives Enjoy Most About the Role

• Enhancing the customer experience with professionalism and courtesy.
• Selling Spectrum products and services, meeting or exceeding sales goals.
• Developing customer-centric solutions by assessing needs and highlighting product benefits.
• Acting as a product consultant and retaining customers by taking retention calls.
• Handling billing inquiries, resolving concerns and maintaining knowledge of campaigns and pricing.

Working Conditions

• Normal office environment.

Required Qualifications
Education

• High school diploma or equivalent.

Experience

• 1 year of sales experience, preferably selling Voice, Data, and Video solutions, or 6 months as a Billing agent with proven sales success
• 1 year in customer service or call center experience
• 6 months of sales experience or 3 months demonstrated sales success in a Spectrum position

Technical Skills

• Familiarity with billing systems
• Working knowledge of cable communications products and services, including video (TV), data (internet), voice (telephone) and mobile.

Skills & Abilities

• Strong verbal and written communication skills in English
• Ability to apply effective sales techniques and achieve sales goals
• Capability to conduct needs analysis, overcome objections, develop a compelling sales pitch and close sales
• Flexibility to work variable hours, including weekends, holidays and split days off

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.