Implementation Specialist

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our innovative SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that is why our platform is tailored to adapt to those specific needs and goals regardless of the dealership size. Our innovative technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us. 

WHY WE’RE LOOKING: 

We are growing and looking for an Implementation Specialist to support the successful onboarding, configuration, and training of DealerBuilt solutions for our customers. This role plays a critical part in delivering a seamless implementation experience by guiding clients through the process, ensuring adoption, and helping them achieve their desired business outcomes. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, project-driven environment. 

WHAT YOU’LL DO: 

• Execute software implementation projects in alignment with established project plans, timelines, and quality standards  

• Support implementation activities including system configuration, data validation, and solution setup  

• Participate in client kickoff, status, and closeout meetings  

• Maintain and manage project tasks, follow-ups, and action items for both internal teams and customers 

• Communicate effectively with customers, sales, and cross-functional teams throughout the implementation lifecycle (pre-onsite, onsite, and post-onsite)  

• Gather and document customer requirements to tailor solutions to their business needs  

• Train customers on DealerBuilt solutions to ensure adoption and long-term success  

• Assist in developing and maintaining implementation and training documentation, tools, and resources  

• Identify opportunities for process improvement and share feedback to enhance implementation efficiency and quality  

• Support post-implementation activities to ensure customer satisfaction and successful transition 

WHAT WE’RE LOOKING FOR: 

• 2+ years of automotive software, dealership operations, or related automotive industry experience required, including working knowledge of a Dealer Management System (DMS)
• Working knowledge of a Dealer Management System (DMS) required; experience with dealership software platforms strongly preferred
• Experience supporting software implementations, onboarding, training initiatives, or customer adoption programs
• Previous participation in a DMS implementation, conversion, or deployment project is highly desirable
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Proven ability to communicate effectively with customers and internal stakeholders
• Ability to understand customer business needs and translate them into system configurations and process improvements
• Detail-oriented with strong problem-solving and analytical skills
• Comfortable leading or supporting client-facing meetings, workshops, and training sessions
• Proficiency in Microsoft tools (Teams, Excel, PowerPoint, etc.)
• Familiarity with project management tools is a plus
• Experience working in a remote or geographically dispersed team environment
• Willingness to travel (up to 50–60%) for onsite customer implementations
• Bachelor’s Degree or equivalent combination of education and relevant experience

WHAT’S IN IT FOR YOU: 

• Competitive Compensation: This position offers a base salary plus bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization. 

• Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match.  

• Fully Remote: Enjoy the flexibility of working remotely while delivering exceptional results for our clients. 

• Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Responsible Paid Time Off to balance work with life’s other priorities. 

• Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization. 

DealerBuilt is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

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