The Implementation Specialist role involves facilitating the implementation of software or systems within client organizations, ensuring smooth transitions and successful integration of new processes.
Who we are
Bonsai Health is transforming healthcare with agentic AI. Born from a personal mission after our founders lost a close friend to melanoma, we set out to ensure no patient is overlooked, no staff is overburdened, and no opportunity for care is missed.
Our founding team previously built PatientPop, the leading practice growth platform in healthcare (now part of Tebra), and we’re bringing that same experience to AI-driven transformation in healthcare.
Read more in our funding announcement.
The role
As an Implementation Specialist, you’ll own the post-sale onboarding journey—guiding new customers from kickoff to go-live, helping practices unlock Bonsai’s full value while ensuring their voices drive how we evolve.
As a fast-growing, venture-backed startup, this is the perfect time to join Bonsai Health.
What you’ll do
- Lead customer onboarding from setup to go-live, managing ~20 clients at a time
- Build strong, professional relationships through clear communication (video, phone, email, text)
- Ensure customers see value quickly and start their journey with confidence
- Act as the voice of the customer, sharing feedback and collaborating across teams
About you
- Passionate about improving healthcare
- Customer-focused and empathetic
- High energy with a bias for action
- Clear and confident communicator
- Organized, detail-oriented, and able to juggle priorities
Qualifications
- 1+ year in a customer-facing role (implementation, CS, support, SDR, etc.)
- Bachelor’s degree (4-year college)
- Bonus: CRM experience (Salesforce or similar), healthcare experience
- Role can be in-person in Los Angeles or remote (US)
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Develop and improve core customer experiences by building REST APIs, React components, and CI/CD pipelines while ensuring reliability and integration with content management systems.
Top Skills:
CSSDockerEs6ExpressGitHTMLJavaScriptNginxNode.jsNpmReactSassTypescript
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As a Backend Software Engineer, build REST APIs, configure monitoring, develop CICD pipelines, and create services with reliability in mind.
Top Skills:
AWSDockerExpress/NodeFreemarkerGitGoJavaKotlinNginxNpmPythonRestRustScala
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
Lead strategic growth initiatives for DealShield, enhancing engagement with partner auctions and driving product adoption. Build relationships, ensure customer satisfaction, minimize churn, and represent the company effectively.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
