Implementation Specialist (US, Remote)

What is this opportunity?

We are looking for an Implementation Specialist to join our growing Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, you will work closely with your team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization as well as increasing the speed to value time during our new customers’ onboarding journey.

Who are you?

You’re a recent graduate excited to jump into the world of fast-paced, dynamic work. You love learning, building, and helping customers see value quickly. Startups energize you because you enjoy collaboration, tackling new challenges, and contributing to multiple aspects of a project. You take pride in delivering high-quality work, appreciate constructive feedback, and are eager to grow your technical and business skills such as communication, organization, and cross-functional collaboration.

How will you contribute?

• Configure and QA the products, identifying issues and escalating as needed
• Support Implementation Managers in User Acceptance Testing with customers
• Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
• Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements

What qualifications and skills will help you to be successful?

• Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework.
• 0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration
• Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
• Proficient in utilizing AI to streamline tasks and improve output
• Proactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plus
• Excellent written and verbal communication skills
• You are a self-starter, you love learning and are always actively looking for opportunities to contribute
• Healthcare or startup experience a plus
• Open to travel opportunities to customer sites

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.
This role offers:

• A team of amazing people with a shared vision and the infinite drive to make it happen
• The base pay range for this position is $55,000-70,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy
• Fully remote work environment

Benefits

For employees

• Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
• Significant equity and 401(k) plans matched to 4%
• Company sponsored retirement plan
• Global business travel insurance for you and any dependents traveling with you
• Domestic conference budget and annual learning & development stipend
• Remote work stipend

Life & family

• Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments
• 24-week paid birth-parent leave and 20-week paid parental leave, with WFH flexibility for up to 4 weeks after leave
• Fertility treatment and family planning coverage
• 6 coaching sessions, for you and your dependents

Culture & development

• Annual learning & development stipend
• Employee resource groups and team-driven celebrations and events