Responsible for implementing and supporting JARVISS solutions for military clients, ensuring customer success through integration, troubleshooting, and training.
Everbridge is seeking a JARVISS Implementation Specialist to support the US Military. This role combines deep technical expertise, customer-facing consulting, and ongoing account ownership to ensure successful deployment, adoption, and operational excellence.
Reporting into Professional Services leadership, this role serves as a trusted technical advisor and an extension of the customer’s business continuity, emergency management, and security operations teams. The individual will provide project management, solution design, system configuration, training, and escalation support while acting as the customer advocate within Everbridge.
This role requires strong technical acumen, exceptional customer management skills, and the ability to operate in fast-paced, mission-critical environmentsWhat you'll do:
- Act as a trusted technical advisor for military and government customers
- Lead implementation, configuration, and integration of JARVISS solutions
- Drive customer success, adoption, and ongoing optimization
- Troubleshoot complex issues across SaaS platforms, networking, and data systems
- Support integrations with GIS, security, and emergency management systems
- Deliver training and enablement to ensure effective platform use
- Partner with internal teams to resolve issues and improve product outcomes
- Travel to customer sites for deployments and critical engagements
What you'll bring:
- Active US Secret Clearance (required)
- 3+ years in a customer-facing technical role (consulting, professional services, etc.)
- Experience with SaaS platforms, system integrations, and troubleshooting
- Knowledge of cloud applications, networking, security, and databases (SQL preferred)
- Strong communication, problem-solving, and stakeholder management skills
- Ability to thrive in fast-paced, mission-critical environments
The reasonably estimated salary for this role at Everbridge ranges from $60,000 - $90,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Top Skills
Cloud Applications
Gis
Networking
SaaS
Security
SQL
Everbridge Burlington, Massachusetts, USA Office
25 Corporate Dr., Burlington, MA, United States, 01803
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