Implementation Scientist

Do you have a passion to be at the heart of diagnostic innovation?
Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist in North America (NORAM).
We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally.
Your Mission
As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.
Reporting to the NORAM Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination.
The value add:

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Coordinate technical and executive stakeholders at all levels both internally and externally
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Drive customer satisfaction through first routine run, and support ongoing application training

Requirements
Your Background:

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required
• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required

Benefits
You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth to our new business unit.

• A flexible, friendly and international working environment with a collaborative atmosphere

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing company with plenty of opportunity for personal growth and development

The Process
Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.
Location: Remote on the East Coast, Boston or NY is highly preferred
Start Date: ASAP
Contract: Full-Time