Implementation Scientist

Posted 9 Days Ago
Hiring Remotely in Boston, MA
Remote
Hybrid
3-5 Years Experience
Big Data • Healthtech • Software • Biotech
SOPHiA GENETICS is a healthcare technology democratizing data-driven medicine.
The Role
The Implementation Scientist will onboard new customers onto the SOPHiA GENETICS ecosystem through the MaxCare Program, ensuring seamless project execution and integration of genomic analysis platforms. Responsibilities include drafting SOW, project management, customer support, and training.
Summary Generated by Built In

Do you have a passion to be at the heart of diagnostic innovation?
Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist in North America (NORAM).
We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally.
Your Mission
As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.
Reporting to the NORAM Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination.
The value add:

  • Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
  • Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
  • Coordinate technical and executive stakeholders at all levels both internally and externally
  • Provide all onboarding support & technical training throughout the customer-defined NGS workflow
  • Drive customer satisfaction through first routine run, and support ongoing application training


Requirements
Your Background:

  • BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
  • Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
  • You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
  • Excellent communication, presentation, and interpersonal skills are required
  • Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required


Benefits
You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth to our new business unit.

  • A flexible, friendly and international working environment with a collaborative atmosphere
  • An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
  • A fast-growing company with plenty of opportunity for personal growth and development


The Process
Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.
Location: Remote on the East Coast, Boston or NY is highly preferred
Start Date: ASAP
Contract: Full-Time

What the Team is Saying

The Company
Boston, MA
500 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

SOPHiA GENETICS (Nasdaq: SOPH) is a healthcare technology company dedicated to establishing the practice of data-driven medicine as the standard of care and for life sciences research. It is the creator of the SOPHiA DDM™ Platform, a cloud-based SaaS platform capable of analyzing data and generating insights from complex multimodal data sets and different diagnostic modalities. The SOPHiA DDM™ Platform and related solutions, products and services are currently used by more than 780 hospital, laboratory, and biopharma institutions globally.

Why Work With Us

This is not just a tech company, it’s not only about algorithms and data, it’s more than that. It’s bold, visionary, and altruistic. Democratizing health outcomes is bigger than a spreadsheet, a sale, or a line of code. It’s all of those things coming together with driven, curious people to deliver this audacious vision.

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SOPHiA GENETICS Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Boston, MA

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