Implementation Manager

Nedap USA – Burlington, MA (Hybrid)

At Nedap Retail, we’re redefining the retail experience with our cutting-edge iD Cloud platform. Partnering with global brands like Abercrombie and Puma, we empower retailers to achieve perfect inventory visibility and deliver exceptional shopping experiences. As a global leader in RFID technology, our mission is simple: perfect inventory visibility, no waste, no losses.

We are seeking a dynamic and experienced Implementation Project Manager to join the Customer Engagement team and foster strong customer development.

As an Implementation Project Manager you will play a key role in implementing some of the world’s most iconic retail brands, ensuring a successful start during the most impactful first months of a pilot or new business deal.

In this role, you act as a strategic liaison between Nedap and our clients, ensuring smooth execution and delivery of deployment projects. You are responsible for maintaining continuity, efficiency, and clarity from project initiation through to completion — with a focus on delivering measurable outcomes and high client satisfaction.

What you’ll do:

• Lead Project Execution & Delivery: Manage end-to-end deployment activities, ensuring projects are delivered on time and align with business goals. Act as internal liaison with key partners to set up timely sessions and collaborate closely with customer project leads to drive customer deliverables.
• Drive Knowledge Transfer & Enablement: Educate clients on Best Practices while enabling scalable adoption and document and ensure customers understand implications of deviating from recommendations. Contribute to shared knowledge repositories and internal education.
• Ensure Seamless Client Integration: Align iD Cloud with the client’s systems and processes to enable a smooth technical and operational rollout. Engage internal partners to provide education or technical assistance to drive short-term success with future state in mind.
• Build & Maintain Strong Client Relationships: Serve as a trusted advisor and central point of contact, fostering strong, collaborative partnerships internally and externally throughout the project.

What We’re Looking For:

• Project Management Excellence: Demonstrated expertise in independently leading and executing multiple complex implementation projects from initiation through completion. Brings a strong foundation in project management principles (e.g., PMP, Prince2, or Agile methodologies), with a proven ability to develop project plans, manage budgets and timelines, mitigate risks, and align stakeholders across diverse business functions.
• Technical aptitude: able to quickly learn new products and integrations (i.e. high-level understanding of APIs and data flows) and translate customer requirements into executable implementation plans with measurable outcomes.
• Cross-Functional Collaboration: You must have the ability to coordinate cross-functional teams, both internally and externally, to achieve common objectives and ensure smooth execution of all project phases.
• Communication Skills: A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills. You should have strong technical presentation skills, effectively engaging stakeholders and translating complex solutions into accessible concepts.
• Self-Drive and Entrepreneurial Mindset: A hands-on, agile, and solution-oriented approach is essential for thriving in a fast-paced environment. You should exhibit independence and a "go figure it out" mentality, demonstrating the ability to maximize customer satisfaction and drive innovative solutions with minimal oversight.

What You’ll Bring:

Education: B.S./B.A. or 5+ years of relevant job experience. Project Management certification preferred such as PMP®, PRINCE2®, PMI-ACP®, CAPM®.

Experience: 5+ years leading complex SaaS implementations (preferred). Experience in retail and/or RFID is a plus.

Requirements: This is a hybrid role based in Burlington, MA, requiring in-office presence 2 days per week. Domestic and international travel (30-40%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment.

 Prolonged Desk Work: Extended periods of sitting at a desk and working on a computer, requiring good posture and ergonomic practices. Lifting requirements: must be able to occasionally lift and carry items weighing 15-20 pounds.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Life, LTD and STD insurance coverages
• Flexible work hours and remote options
• Paid time off (PTO) and parental leave
• A professional environment that supports personal and professional growth. “First People, then Technology”

Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive.  Nedap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, veteran status, or any other characteristic protected by federal, state or local laws.

#Retail #Tech #SaaS #IMPLEMENTATION PROJECT MANAGER #CROSS FUNCTIONAL COLLABORATION #Nedap #HybridWork #RFID #Innovation